Note: The job is a remote job and is open to candidates in USA. General Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator experience to join our team in support of a Federal Intelligence Agency contract. The role primarily involves providing Tier 2 support for maintaining a large enterprise environment that spans multiple security enclaves within hybrid Windows and RHEL environments.
Responsibilities
- System Administrative duties to include management of Windows and Linux workstations on EVDI and physical
- Troubleshooting application functionality, crash and performance
- Investigate user performance and work with external teams to improve user experience
- Assist customers with Tier2 incident resolution for Linux and windows applications
- Provide remote end user desktop support
- Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk/team requests
- Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments
- Participates in special projects as required
- Willingness to provide initial triage, response, and notifications for incidents
Skills
- Top Secret SCI + Polygraph clearance
- 5 + years of related experience
- US Citizenship required
- Linux
- System Administration
- Windows Applications
- Active Directory Administration
- DNS, DHCP, DFS, LDAP
- Windows 10, Server 2012, Server 2016
- Application Troubleshooting such as Outlook, Excel, Word, JAVA, Internet Explorer
- Linux Operating system
- Understanding of Service Now, NETS or other ticketing process
- ITIL v3 or higher
- Active TS/SCI with Polygraph Required
- Certification Requirement (required day 1) IAT II
- Microsoft System Center Configuration Manager
- PowerShell
- Virtualization Environments (VMware, Citrix)
- Profile management utilizing the VMware User Experience Management (UEM) toolset
- Microsoft Exchange
- Telephone/Video support
- Networking
- Familiarity with site specific customer and mission
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal Mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
- Medical plan options, some with Health Savings Accounts
- Dental plan options
- A vision plan
- A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Full flex work weeks where possible
- A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company Overview