[Remote] ServiceNow Project Manager (ITSM & ITOM / Discovery)

Note: The job is a remote job and is open to candidates in USA. STAFFWORXS is seeking an experienced ServiceNow Project Manager to lead the successful delivery of ServiceNow implementation and enhancement projects. The ideal candidate will manage enterprise ServiceNow projects with expertise in ITSM, ITOM, and Discovery, ensuring projects are delivered on time and within budget.

Responsibilities

• Lead end-to-end ServiceNow implementation and enhancement projects
• Manage project scope, schedule, budget, risks, issues, and dependencies
• Coordinate project activities across business stakeholders, architects, developers, QA teams, and implementation partners
• Facilitate project kick-off meetings, sprint planning, status meetings, steering committee updates, and project reviews
• Ensure successful delivery of ServiceNow modules including:
• ITSM
• ITOM
• Discovery
• CMDB
• Manage Agile and Waterfall delivery methodologies
• Develop and maintain project plans, RAID logs, status reports, and executive dashboards
• Coordinate User Acceptance Testing (UAT), production deployments, and hypercare activities
• Ensure proper documentation, knowledge transfer, and operational handoff
• Monitor project financials including forecasting, budgeting, and resource utilization
• Drive issue resolution and change management throughout the project lifecycle

Skills

• Bachelor's degree in computer science, Information Systems, Business, or related field
• 7+ years of Project Management experience
• 5+ years managing ServiceNow implementation projects
• Strong understanding of: ServiceNow ITSM, ITOM, Discovery, CMDB
• Experience working with implementation partners and offshore development teams
• Experience managing enterprise-scale IT transformation initiatives
• Strong stakeholder management and communication skills
• ServiceNow Certified System Administrator (CSA)
• ITIL Foundation Certification
• PMP, PRINCE2, or Agile Certification
• Experience with: HAM, SAM, Service Catalog, Virtual Agent, IntegrationHub, Flow Designer

Company Overview

StaffWorxs is an IT consulting and services firm that provides application development, project management, and data services. It was founded in 2019, and is headquartered in Edison, New Jersey, USA, with a workforce of 51-200 employees. Its website is http://www.staffworxs.com.

Company H1B Sponsorship

STAFFWORXS has a track record of offering H1B sponsorships, with 7 in 2026, 25 in 2025, 17 in 2024, 12 in 2023, 8 in 2022, 8 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.