Note: The job is a remote job and is open to candidates in USA. UniTriTeam is a leader in delivering cloud communications and digital transformation solutions across enterprise environments. They are seeking a highly skilled Senior Project Manager to lead end-to-end UCaaS and CCaaS implementation projects, focusing on Zoom and RingCentral platforms for enterprise customers.
Responsibilities
- Lead end-to-end implementation of UCaaS and CCaaS solutions, primarily across Zoom and RingCentral platforms
- Develop detailed project plans, timelines, milestones, and delivery frameworks
- Coordinate technical deployment, configuration, testing, and go-live activities
- Collaborate with engineers, vendors, and customer IT teams to ensure smooth execution
- Act as the primary point of contact for customers throughout the project lifecycle
- Conduct kickoff sessions, weekly status meetings, and post-implementation reviews
- Translate technical requirements into clear project deliverables and expectations
- Proactively manage risks, issues, and escalations to maintain customer satisfaction
- Optimize resource allocation across engineering and deployment teams
- Identify project risks early and implement mitigation strategies
- Ensure adherence to documentation standards and project governance requirements
- Maintain accurate project tracking using tools such as SharePoint and CRM systems
- Produce regular status reports, performance updates, and delivery metrics
- Support continuous improvement of implementation processes and workflows
- Participate in on-call or after-hours support rotations as required
Skills
- 3+ years of experience in project management within UCaaS, CCaaS, VoIP, or cloud communications environments
- Strong hands-on experience with Zoom and/or RingCentral implementations
- Solid understanding of VoIP technologies, SIP trunking, and cloud telephony systems
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Experience with CRM systems (Microsoft Dynamics preferred)
- Strong organizational skills with the ability to manage multiple concurrent projects
- Excellent communication, stakeholder management, and leadership abilities
- Strong problem-solving skills with the ability to handle escalations independently
- Associate degree or equivalent technical qualification required; Bachelor's degree preferred
- Equivalent hands-on experience in UCaaS / CCaaS implementations will be considered
- Project Management certification (PMP, CAPM, Six Sigma) preferred
- Certifications in Zoom (Zoom Administrator, Zoom Phone) or RingCentral (MVP, CX) highly desirable
- Experience with SharePoint and enterprise reporting tools
- Familiarity with enterprise deployment environments and global rollouts
- Ability to work in fast-paced, high-volume delivery environments
Benefits
- Exposure to leading-edge UCaaS and CCaaS technologies
- Opportunities for professional growth and certification support
- A collaborative and supportive global team environment
- The chance to lead high-impact enterprise implementations
Company Overview