Note: The job is a remote job and is open to candidates in USA. Decagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences. They are seeking a Strategic Account Director, Healthcare to define and execute the go-to-market strategy for Decagon's healthcare vertical across Payer, Provider, and Life Sciences, while building relationships with key stakeholders and authoring the healthcare sales playbook.
Responsibilities
- Define and execute the go-to-market strategy for Decagon's healthcare vertical across Payer, Provider, and Life Sciences
- Break into and close the largest healthcare logos in the US — landing flagship, multi-year, 7-figure-plus deals that anchor the vertical
- Build deep, trusted relationships with C-suite stakeholders across the healthcare buying committee — CIO, CXO, CMO, COO, Chief AI Officer, Chief Digital Officer, and line-of-business owners
- Author and iterate the healthcare sales playbook — ICP, account plans, qualification rubric, deal-shape templates, champion-enablement, and competitive narratives — that the next generation of healthcare sellers will run
- Translate healthcare buyer pain into ROI cases your champions can defend internally and to their CFO
- Forecast and accurately report on pipeline and revenue, and bring the voice of the healthcare buyer into product and leadership decisions
- Maintain expert-level knowledge of healthcare regulation, payer and provider economics, and the competitive AI landscape
- Expect moderate travel
Skills
- 8+ years of enterprise SaaS sales, with at least 4 years selling into healthcare
- A demonstrated track record of building business inside named Payer, Provider, and/or Life Sciences accounts — the largest US health plans, integrated delivery networks, academic medical centers, or top 20 pharma
- Proven wins in complex, multi-stakeholder, security- and compliance-gated procurement environments, including 7-figure, multi-year deals
- Comfort owning C-suite relationships across long cycles
- A playbook builder: you have authored the account plans, qualification frameworks, and deal-shape templates that your prior teams inherited and ran
- Comfortable in an early-stage environment where the playbook isn't written, the pricing isn't fixed, and the product is still being shaped by the deals you close. You operate well with ambiguity and whitespace
- Excellent communication, presentation, and negotiation skills, with the business acumen to speak the language of the C-suite
- Previous experience selling AI, conversational AI, contact-center AI, or customer experience software into healthcare buyers
- An existing rolodex inside one or more of: the top 10 US Payers, the top 30 US health systems / academic medical centers, or the top 20 Life Sciences companies
- Founding-seller or first-vertical-hire experience at a prior startup, where you owned the strategy and not just the quota
- Trained in MEDDPICC, Command of the Message, or a similar value-selling framework
- Direct experience navigating highly regulated buyers
- A point of view on where conversational and agentic AI breaks the current member, patient, or HCP experience and how to sell into it
- Bachelor's degree or equivalent work experience
Benefits
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Daily lunches and snacks in the office to keep you at your best
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