Note: The job is a remote job and is open to candidates in USA. Nordson Packaging, a global leader in Packaging, is seeking an experienced Strategic Account Manager to join their team. The role involves sales and service support for customers in the assigned territory, focusing on building relationships and identifying customer needs to improve operations.
Responsibilities
- Sales of systems and parts to existing customers and new customers in assigned territory
- Services, installs and maintains all systems installed at assigned customers
- Travels to customer locations daily. Spends majority of time visiting customers
- Identifies opportunities and works with Account Coordinator and Application Specialist to sell systems and parts for assigned customers
- Identifies new applications, system upgrades and new customer needs and recommend best solution to improve customer operations
- Maintains detailed knowledge of Nordson products, prices, policies, and procedures; knows which Nordson products can be most advantageously used with all applications
- Provides product and part number information to customer as requested and as needed by customer to facilitate customer direct ordering. Creates formal quotes when required based upon customer needs
- Works with Adhesives Technical Services, Applications Engineering and Application Specialists to develop written quotes for customer when needed. Provides production line audits and application details (speeds, material, dispense rates, etc) to allow for development of written quote
- Meets established sales budget as assigned
- Advises Regional Sales and Service Manager and Application Specialists of new markets, changes in existing markets, competitor activities (prices and product changes), and needs for new or redesigned Nordson hardware
- Responsible for doing and keeping up-to-date on activity reports, contacts and line surveys in CRM system
- Maintains personal appearance, test equipment, and vehicles in a manner that reflects credit on the corporate image
Skills
- Associates Degree in technical/business discipline, military technical training, or equivalent 5 years related experience (in lieu of education) required
- Bachelor's degree preferred
- Experience in a field territory position with sales or technical support responsibility is desired
- Proven record of technical selling skills
- Mechanical and electrical knowledge and skills
- Hydraulic systems knowledge and skills
- Electronic knowledge and skills to include the use of typical instrumentation, tools and equipment
- Ability to read installation, dimension and troubleshooting drawings plus hydraulic/pneumatic diagrams, electrical schematics and wiring diagrams
- Advanced knowledge of application requirements and parameters for all Nordson applications
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