Note: The job is a remote job and is open to candidates in USA. Jamf is a company that empowers organizations to succeed with Apple products. As a Strategic Customer Success Manager, you will manage a portfolio of enterprise accounts, ensuring successful deployment and customer engagement with Jamf's solutions.
Responsibilities
- Own and manage a portfolio of high-touch, high-value, enterprise accounts, ensuring that customers achieve their desired business outcomes through proactive engagement
- Partner with customers and executive stakeholders to understand critical goals, challenges, and key performance indicators
- Partner cross-departmentally to advocate and act as the voice of the customer internally
- Drive adoption and retention efforts by working closely with customers to identify success metrics and build strategic plans aligned with their business goals
- Foster trusted relationships with key decision makers by delivering expert recommendations on best practices, workflows, and technical solutions
- Establish and manage Centers of Excellence within customer organizations, fostering collaboration across multiple stakeholder groups to ensure alignment and drive enterprise-wide success
- Lead recurring business reviews with customer stakeholders and executives to track progress against their goals, discuss future vision planning, and highlight additional opportunities for growth and value
- Leverage in-depth knowledge of the Apple ecosystem and Jamf’s solutions to guide customers on optimal deployment and adoption strategies to maximize their value and ensure successful outcomes
- Analyze customer health metrics and implement risk mitigation strategies to help retain and grow a book of business, ensuring continued engagement and investment into Jamf
- Promote growth opportunities by identifying and facilitating upsell or expansion conversations within your accounts, in collaboration and alignment with your account sales representatives
- Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally Drive engagement with customer stakeholders to track and record progress on their goals and value metrics
Skills
- 5+ years in Customer Success or Account Management within a SaaS environment
- Proven experience managing strategic enterprise accounts with global complexity
- Expertise in Apple ecosystems and enterprise IT workflows
- Experience in IT, cybersecurity, or endpoint management solutions
- Technical acumen in MDM, Apple Business Manager, or security frameworks
Benefits
- We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.
- Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf
- We set achievable targets, help each other out, and share best practices across the team.
- You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world
- Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees.
- Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief.
- Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager.
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