Note: The job is a remote job and is open to candidates in USA. Pyramid Pharma Services is seeking a Strategic Partnerships & Business Development Account Manager who will report to the Vice President of Business Development. This role is responsible for managing strategic partnerships and key customer accounts while driving long-term revenue growth through exceptional account management and partner engagement.
Responsibilities
- Serve as the primary relationship manager for strategic CDMO, technology, and service partners
- Develop and execute partnership plans that drive referral opportunities and joint business development initiatives
- Coordinate quarterly business reviews and executive meetings with strategic partners
- Monitor partnership performance and identify opportunities to expand collaboration
- Manage assigned commercial customer accounts following contract execution
- Serve as the primary commercial point of contact throughout the customer lifecycle
- Coordinate internal resources to ensure successful project execution and customer satisfaction
- Lead regular business reviews with assigned customers
- Identify opportunities for additional programs, lifecycle management projects, technology transfers, and commercial expansion within existing accounts
- Develop account growth strategies aligned with customer objectives
- Support contract renewals and amendments
- Build strong, long-term customer relationships
- Resolve commercial issues by coordinating with Operations, Quality, Project Management, and Technical Services
- Monitor customer satisfaction and implement continuous improvement initiatives
- Work closely with Business Development to ensure seamless transition from opportunity to execution
- Support proposal development and commercial negotiations for existing customers
- Maintain accurate account plans and opportunity information within Salesforce
- Monitor customer pipelines, competitive activity, and emerging opportunities
- Identify trends that support future partnership and account growth strategies
- Collaborate with Marketing on customer success stories, testimonials, conference activities, and joint partner initiatives
- Represent Pyramid at conferences, industry meetings, and customer events
Skills
- Bachelor's degree in Life Sciences, Business, or related field
- 5+ years of experience in pharmaceutical, biotech, or CDMO account management, alliance management, or business development
- Experience managing strategic customer relationships and external partnerships
- Excellent communication, relationship-building, and project coordination skills
- Approximately 20% travel
- Strong understanding of pharmaceutical development and manufacturing
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