Note: The job is a remote job and is open to candidates in USA. MISUMI Americas is a leading provider of manufacturing solutions, seeking a Strategic Program Manager to partner with enterprises in accelerating product launches. The role involves managing cross-functional teams to ensure timely and high-quality delivery of programs while continuously improving internal processes.
Responsibilities
- Act as the primary customer advocate, building strong relationships to deliver high-quality customer experiences that drive long-term loyalty
- Collaborate cross-functionally with pre- & post-sale teams to ensure on-time delivery while proactively managing risks and changes throughout the program lifecycle
- Leverage your technical expertise in engineering and manufacturing alongside strong program management skills to identify risks early, develop risk mitigation plans, and manage changes to keep projects on track
- Serve as the Subject Matter Expert (SME) for the program, providing valuable insights and guidance to both internal teams and customers to ensure alignment and clarity
- Monitor and report program milestones making necessary adjustments to timelines and deliverables, to meet customer expectations and maintain high-quality standards
- Identify opportunities for process improvements and collaborate with cross-functional teams to enhance operational efficiency and customer satisfaction
- Facilitate regular status meetings with customers and internal teams to clearly communicate requirements, timelines, and quality standards, ensuring alignment and proactively resolving any blockers
- All employees are expected to maintain and contribute to the QMS
Skills
- Bachelor's degree in Mechanical, Manufacturing, or Industrial Engineering
- 5+ years of experience managing projects/ programs in fast-paced engineering or manufacturing environments
- Hands-on experience with New Product Development (NPD), New Product Introduction (NPI), and high-volume manufacturing facilities
- Expertise in one or more manufacturing processes, such as CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, or Assembly
- Customer-Facing Experience to lead complex, consultative technical sales engagements, leveraging operational expertise to drive success
- Strong program management, risk management, and time management skills, with the ability to prioritize and meet deadlines within a structured framework
- Proficiency in standard program management tools and software used for tracking, communication, and reporting across distributed teams
- Self-starter, with strong business acumen and a customer-first mindset, capable of solving problems and building deep, meaningful relationships with customers and internal stakeholders
- Demonstrates a focus on process optimization, service enhancement, and driving customer success
- Passionate about learning, building solutions, and tackling challenges
- Outstanding verbal and written communication skills, with experience working across multi-cultural, cross-functional teams
Benefits
- Competitive medical, dental, and vision insurance
- 401K plan
- Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness
- Annual Education stipend
- Parental leave programs
- Paid volunteer days
- Onboarding setup, including: standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need
Company Overview