Note: The job is a remote job and is open to candidates in USA. TE Connectivity is a company focused on creating a safer, sustainable, and more connected world. The Customer Service Supervisor I is responsible for managing the Customer Service team, focusing on performance management, process improvements, and maintaining customer relationships to enhance satisfaction and drive sales.
Responsibilities
- Managing a team of customer service associates, focusing on time & attendance, performance reviews, and career development
- Developing self-directed teams that provide excellent service to our Customers
- Meeting customer requirements by implementing the most efficient processes available
- Reinforcing a positive team atmosphere
- Builds and maintains strong business relationships with Customers to drive an exceptional Customer experience
- Understands business processes and makes proactive decisions, effectively solving Customer issues, and increasing sales
- Independently, or as a team member, investigates and resolves Customer issues
- Identifies and drives corrective actions and improvement projects that will raise Customer satisfaction levels
- Teaching team members to solve problems and empowering them, when appropriate, to implement solutions on their own
- Performing various administrative tasks inherent in the position
Skills
- High School or Equivalent
- 3-5 years of employment experience
- Current US citizenship or US lawful permanent residency (green card)
- Proficiency in SAP
- Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)
- Strong analytical skills
- Strong interpersonal skills and ability to consistently demonstrate working in a team
- Ability to work with all levels within the Supply Chain
- Strong strategic thinker
- Time management
- Attention to detail
- Strong organizational skills
- Strong written business and technical communication skills
- Assesses personal performance against established measures using strong analytical skills
- Project management skills in execution of business process projects
- Proven ability to engage others and develop strong, positive working relationships
- Strong customer orientation
- Ability to work well with little supervision
- Ability to train and develop junior staff
- Bachelor's degree strongly preferred
- 2-4 years' experience in Customer Service role or prior related work
- Prior supervisory experience preferred
- Familiar with Lean/Six Sigma methodologies
Benefits
- A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
Company Overview