Note: The job is a remote job and is open to candidates in USA. Nebius is leading a new era in cloud infrastructure for the global AI economy. They are seeking a Technical Account Manager to help customers transition from proof-of-concept to production while ensuring stable and scalable AI workloads on their infrastructure.
Responsibilities
- Own the production journey
- Lead the transition from PoC to production
- Ensure customer workloads are deployed, stable, and scalable
- Drive time-to-production and time-to-value
- Ensure technical success in production
- Understand customer architectures and use cases
- Monitor and improve: performance (latency, throughput), cost efficiency, reliability
- Identify and resolve bottlenecks proactively
- Act as a trusted technical partner
- Work directly with customer engineering teams
- Provide guidance on best practices and optimisation
- Translate technical challenges into actionable solutions
- Manage risks and incidents
- Act as a primary technical contact for production issues
- Coordinate with internal teams to resolve incidents
- Communicate clearly during high-pressure situations
- Drive continuous improvement
- Identify opportunities to optimise and expand usage
- Provide structured feedback to Product and Infrastructure teams
- Help shape better solutions based on real customer needs
Skills
- Practical knowledge of inference frameworks (e.g. vLLM, TensorRT, or similar)
- Solid understanding of cloud or infrastructure systems
- Solid understanding of distributed systems or high-load applications
- Solid understanding of AI/ML workloads (LLMs, inference, etc.) is a strong plus
- Ability to troubleshoot and reason about system performance
- Experience working directly with technical customers (e.g. engineers, ML teams)
- Ability to communicate complex topics clearly and effectively
- Strong sense of ownership – you drive outcomes, not just tasks
- Ability to manage multiple customers and priorities
- Structured, proactive, and solution-oriented mindset
- Experience with GPU workloads or AI infrastructure
- Background in solutions engineering, SRE, or technical support in B2B environments
Benefits
- Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
- 401(k) plan: Up to 4% company match with immediate vesting.
- Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
- Remote work reimbursement: Up to $85/month for mobile and internet.
- Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.
Company Overview