Note: The job is a remote job and is open to candidates in USA. Eaton is seeking a Technical Writer for their ES AMER Sector Integration division. The Technical Writer will create and maintain user-friendly documentation for software products, collaborating with various teams to transform complex information into clear content that enhances product adoption and user experience.
Responsibilities
- Create written documentation for software products and services (e.g., administration guides, user manuals, customer specifications, whitepapers, etc.)
- Produce user-friendly documentation such as design specs, implementation guides, API docs and SDK content that will support customer system setup
- Present content to internal customers, stakeholders, and leadership to gather feedback and drive continuous improvement
- Develop technical tutorials, documentation (e.g. user manuals, release notes, developer guide, SOP, training material, and online help) for internal and external audiences using video, graphics, and written media
- Review, edit, and improve existing content to maintain clarity, consistency, accuracy, and compliance with documentation standards, creating new standards where needed
- Collaborate with software engineers and product designers to capture and document for customer system configuration and user documentation
- Define standards for representing data, insights dashboards, IT, OT, and IoT system visualizations as well as maintain a standard dictionary of terminology for consistent communication
- Analyze content for reuse and maintain information architecture and documentation repositories
- Participate and support in project planning activities related to documentation deliverables
Skills
- High school diploma or higher with a minimum of 3 years of experience in technical writing in software, IT, and/or engineering industries
- Minimum 3 years of experience using software platforms and templates across SharePoint, PowerPoint, Microsoft Word, Confluence, Jira, Adobe or similar tools
- No relocation is offered for this role
- Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc
- Bachelor's degree in a relevant field such as technical writing/communication, engineering, or computer science
- Minimum 5 years of technical writing experience, developing software, Software Development Lifecycle, software development environments, and technical platforms
- Professional certification, such as CPTC (Certified Professional Technical Communicator)
Benefits
- Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.
- Specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Company Overview
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. It was founded in 1911, and is headquartered in Dublin, Dublin, IRL, with a workforce of 10001+ employees. Its website is https://www.eaton.com/us/en-us/products/emobility/expertise.html.