Note: The job is a remote job and is open to candidates in USA. Sycle is a market-leading global SaaS company focused on improving hearing healthcare. They are seeking a Vice President of Product Management to define and execute their product strategy for a SaaS-based practice management platform, ensuring it meets customer needs and drives revenue growth.
Responsibilities
- Develop deep expertise in the hearing healthcare ecosystem, including private practice workflows, EHR/practice management systems, and regulatory environments in the US (and ideally Canada)
- Monitor competitor platforms, emerging health tech trends, and AI-driven innovation shaping the industry
- Analyse reimbursement models, clinic economics, and operational workflows to identify product opportunities
- Engage directly with customers, partners, and industry leaders to inform product direction
- Translate market, regulatory, and technology trends into actionable product strategy
- Define and maintain a cohesive, multi-year product vision and roadmap for Sycle’s platform
- Ensure prioritisation balances customer impact, revenue growth, scalability, and technical sustainability
- Establish clear product value propositions across customer segments
- Lead investment decisions across core platform, integrations, data capabilities, and AI-enabled features
- Drive alignment across the organisation through effective governance and decision-making frameworks
- Partner with Sales and Marketing to define product-led growth strategies and scalable go-to-market models
- Develop pricing, packaging, and monetisation strategies aligned with SaaS best practices
- Ensure strong product positioning, messaging, and customer value articulation
- Build repeatable product launch processes, including beta programs and rollout strategies
- Enable customer-facing teams to drive adoption, retention, and expansion
- Own product performance across key metrics: adoption, engagement, retention, revenue contribution, and customer satisfaction
- Establish data-driven decision-making practices and continuous feedback loops
- Drive lifecycle strategies that maximise customer lifetime value and platform stickiness
- Identify opportunities for platform expansion and ecosystem development
- Provide regular updates to executive leadership on product performance and growth
- Partner closely with Engineering to ensure high-quality, scalable, and timely delivery
- Collaborate with Customer Experience to incorporate user feedback into product improvements
- Align with Compliance and Regulatory stakeholders on healthcare requirements
- Resolve cross-functional trade-offs with clear accountability
- Ensure strong communication and alignment across all departments
- Build, lead, and scale a high-performing, geographically distributed Product Management and UX organisation
- Establish strong operating rhythms and governance across multiple locations and time zones
- Hire, develop, and retain top talent, with a strong focus on coaching and mentorship
- Implement best-practice product disciplines:
- Outcome-driven roadmapping
- Customer-centric discovery
- Agile and iterative delivery
- Data-informed prioritisation
- Foster a culture of accountability, collaboration, and continuous improvement
- Lead Sycle’s approach to integrating Generative AI into:
- The product experience
- Internal product development processes
- Identify opportunities where AI can create meaningful customer and business value
- Ensure responsible AI practices aligned with healthcare regulations
- Position Sycle as an innovator in the practice management and digital health ecosystem
Skills
- 15+ years of experience in product management within SaaS environments
- 10+ years leading and scaling product teams in health tech or digital health
- Strong experience with practice management, EHR, or healthcare workflow software
- Proven track record of delivering customer-centric, scalable SaaS products
- Experience operating in growth-stage companies
- Demonstrated experience leading distributed teams across multiple geographies
- Proven ability to build and scale product organisations, including developing senior leaders
- Strong executive presence with experience influencing senior stakeholders
- Ability to balance strategic thinking with hands-on execution
- Experience driving cross-functional alignment in complex environments
- Deep understanding of the US healthcare ecosystem, including reimbursement and provider workflows
- Familiarity with Canadian healthcare systems is a plus
- Experience integrating with EHR systems across small clinics and large hospital environments
- Strong understanding of interoperability standards (APIs, HL7, FHIR)
- Deep expertise in AI/GenAI applications across SaaS and healthcare ecosystems, specifically concerning Agentic workflows and the strategic vision of how autonomous agents transform the product experience and modern management disciplines
- Customer-first mindset with strong product intuition
- Exceptional analytical and strategic thinking skills
- Excellent communication and storytelling abilities
- Comfort operating in ambiguity and driving clarity
- High ownership and accountability
- Demonstrated success driving multi-million dollar revenue growth through product strategy, innovation, and execution
- Proven ability to link product investments to measurable business outcomes (ARR growth, NRR, expansion revenue)
- Experience leading product-led growth or revenue expansion initiatives in SaaS environments
- Strong commercial acumen, with the ability to align product decisions to revenue, margin, and long-term value creation
- Familiarity with Canadian healthcare systems is a plus
Benefits
- Competitive compensation + performance bonus
- Health, dental, vision coverage
- 401(k) with matching
- Generous PTO and paid holidays
- Parental leave
- Professional development support
Company Overview