Note: The job is a remote job and is open to candidates in USA. FanDuel Group is looking to expand its VIP department for their online casino, online sportsbook, Daily Fantasy Sports, and TVG. The VIP Account Manager will manage a portfolio of high-net-worth customers, focusing on building relationships to enhance loyalty and provide an exceptional experience.
Responsibilities
- Manage a portfolio of FanDuel customers
- Provide an enhanced proactive one stop service to encourage loyalty
- Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do
- Collect and document customer profiles
- Develop relationships and offer tailored rewards through regular correspondence
- Meet pre-determined productivity, quality, and Service Level Agreement targets
- Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback
- Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business and compliance requirements
- Meet and host VIPs at Hospitality events
- Deliver against company responsible gaming protocols
- Opportunity to mentor and develop VIP Hosts within the team
Skills
- Excellent verbal and written communication skills
- Knowledge of online gaming industry essential
- Passionate about providing top level service
- Confident and people focused personality
- Excellent analytical skills and experience with Excel
- Strives to meet targets and deadlines
- Excellent organizational and planning skills
- Travel for this role is expected around 25% of the time
- Minimum 2 years of experience in high end customer service field preferred
- Business to Customer Sales experience preferred
- Understanding of Marketing processes preferred
- Willing and able to work non-traditional business hours
Benefits
- Medical, vision, and dental insurance
- Life insurance
- Disability insurance
- A 401(k) matching program
- Among other employee benefits
- Short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation
- Paid personal time off and 14 paid company holidays
- Paid sick time in accordance with all applicable state and federal laws
- We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits
- Generous paid time off (PTO & sick leave)
- Annual bonus and long-term incentive opportunities (based on performance)
- 401k with up to a 5% match
- Commuter benefits
- Pet insurance
Company Overview