Note: The job is a remote job and is open to candidates in USA. Solace is a Series C startup redefining healthcare by pairing patients with expert advocates. The VP of Clinical Services and Executive Medical Director will lead and scale the physician group, ensuring high-quality clinical care and an exemplary patient experience while collaborating with various teams to support the company's rapid growth.
Responsibilities
- Serve as the direct supervisor to a growing team of medical directors and associate medical directors
- Set performance expectations and develop a medical director accountability framework
- Build and mentor the associate medical director pipeline; own physician leadership development as an organizational capability
- Working closely with the Medical Director for Clinical Quality, set clinical quality strategy, define priority measures, benchmarks, and improvement targets
- Champion a culture of safety and continuous improvement across the physician workforce
- Partner with the Medical Director for Clinical Quality on developing an accreditation readiness program
- Ensure service delivery, capacity, and utilization align with clinical standards
- Set and enforce clinical policies governing scope of practice, clinical protocols, documentation standards, and telehealth-specific guidelines
- Oversee physician onboarding from a clinical readiness standpoint; ensure new physicians receive orientation, training, and mentorship that allows them to hit the ground running
- Monitor physician performance data (productivity, quality metrics, patient satisfaction, documentation compliance) at the cohort and individual level
- Develop action plans to address areas of underperformance
- Working with the CMO, co-develop clinical strategy for new service lines
- Own the clinical operations plan: define goals, resource requirements, and success metrics
- Develop a plan for a leadership structure that supports rapid growth and identify key hires that will be necessary to bring Solace’s vision to the next level
- Build and maintain the clinical policy library in partnership with Legal, Compliance, and Medical Directors
- Serve as the clinical authority for escalations from different physicians and the advocate service
- Own the physician experience as an organizational priority; monitor engagement data and develop interventions to improve satisfaction, reduce burnout, and improve retention
- Establish regular communication channels between physician leadership and the broader physician workforce
- Partner with People/HR on physician workforce strategy, including retention and succession planning
- Act as a model for the clinical values and professional standards we want upheld
Skills
- An active, unrestricted medical license
- Board certification in internal medicine or family medicine
- Minimum 5 years of direct patient care
- Minimum 5 years of progressive leadership experience including direct management of other physicians or medical directors, including building that layered team with eventual scaled, layered leadership of >1k clinicians
- Familiarity with multi-state medical licensing and demonstrated knowledge of credentialing standards (NCQA, JC, etc.)
- Experience working in a virtual care setting
- Demonstrated experience overseeing clinical quality, peer review, or patient safety programs at an organizational level
- Familiarity with value-based care, payor contracting, and how credentialing intersects with network adequacy requirements
- Strong leadership and communication skills; proven ability to lead interdisciplinary teams and work cross-functionally
- Comfort operating in a high-growth, tech-forward health care environment
- Applicants must be based in the United States
- Prior startup experience is a plus
- Prior experience working at a tech-forward clinical startup is a massive plus
- Comfort working autonomously is a necessity
Company Overview