About the position
This role exists to relieve the owners of a fast-growing, owner-operated residential real estate business (managing ~100 long-term rental properties) from time-intensive, recurring property management work, especially rent collection and maintenance coordination. The goal is to ensure operations run smoothly during Central Time business hours, reduce operational bottlenecks, increase on-time collections, speed up maintenance resolution, and create capacity for growth. The assistant will take ownership of tenant communications, delinquency follow-ups, and vendor scheduling within TurboTenant and via the client’s phone system.
Responsibilities
• Monitor TurboTenant daily for payments, reconcile statuses, and flag discrepancies.
• Proactively follow up with late tenants via calls/texts/emails; send late/eviction notices per client guidance and local procedures.
• Maintain a clear tracker of promises-to-pay and outcomes.
• Answer and triage inbound tenant calls via the client’s phone system; route emergencies appropriately during business hours.
• Respond to inquiries and service requests with clear, empathetic, and professional communication.
• Dispatch and schedule handymen/plumbers/electricians; confirm access, scope, and timelines.
• Track work orders end-to-end in TurboTenant or shared tracker, including photos/progress and cost details.
• Follow up on open tickets until completion; escalate issues early when risks arise.
• Keep accurate logs of payments, fees, notices, and maintenance expenses.
• Prepare daily email summaries and weekly roll-ups of collections, delinquencies, and open/closed tickets.
• Maintain vendor lists, rate cards, and feedback for continuous improvement.
• Prepare/send appropriate notices (late, pay-or-quit, eviction-related) using client-approved templates and instructions.
• Protect data privacy, follow Fair Housing principles, and document all communications for auditability.
• Recommend process tweaks to reduce cycle time, especially during the first 15 days of each month.
Requirements
• Proven recent experience in residential property management or supporting a property manager.
• Hands-on experience with rent collection follow-ups, tenant communications, and coordinating maintenance vendors.
• Excellent written and spoken English; confident, professional phone demeanor.
• Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
• Internet speed of at least 40MBPS.
• Headset with an extended mic that has noise cancellation and a webcam.
• Back-up computer and internet connection.
• Quiet, dedicated workspace at home.
Nice-to-haves
• Bilingual coordination (Spanish fluency is a bonus for ~10% of tenants; translation tools acceptable).
• Familiarity with Gulf Coast or similar residential markets.
• Spanish fluency.
Benefits
• No benefits package included