About Koronet
Koronet is reshaping the agricultural supply chain by offering a vertically integrated software suite designed to connect producers, buyers, and logistics partners in emerging markets. Our core platform, Axerrio, combines ERP functionalities, digital procurement, e-commerce tools, and payment solutions to empower modern agriculture. With a presence across Latin America, we are expanding our impact into Europe with a dedicated leadership team driving growth, efficiency, and product innovation.
Key Responsibilities
1. Customer Lifecycle Ownership & Revenue Continuity
Own the full customer journey across Europe, ensuring smooth transition from Sales to Implementation and Success.
Drive operational excellence in:
- ERP Packaged implementations
- Eshops migrations
- Procurement rollouts
- Payments enablement
Ensure every customer is successfully onboarded, fully activated, and structurally embedded into the Koronet ecosystem.
Monitor customer health, adoption, and commercial performance to proactively mitigate churn risk.
2. Implementation & Operational Excellence
Lead structured onboarding frameworks and implementation playbooks to ensure consistency and scalability.
Standardize processes across:
- Customer setup
- Technical activation
- Data migration
- Operational go-live
Work closely with Professional Services and Tech to remove friction points in deployment and reduce time-to-value.
Track and optimize operational KPIs such as:
- Implementation cycle time
- Activation rate
- Adoption metrics
- Retention indicators
3. Retention & Account Growth Strategy
Redefine customer segmentation to drive intelligent expansion across Procurement, Eshops, ERP, and Payments modules.
Develop structured expansion frameworks based on:
- Product adoption gaps
- Volume growth potential
- Transactional activity
Partner with Success to design proactive account plans that increase lifetime value while protecting retention.
Shift the commercial focus from net-new acquisition to maximizing the installed base.
4. Strategic Revenue Project Leadership
Lead high-impact initiatives such as:
- Our new Eshops migration toward Koronet’s transactional model
- Procurement module activation across strategic buyers and fincas
Ensure operational follow-through — not just launch, but full adoption and commercial performance.
Bridge strategy and execution by aligning cross-functional teams around measurable revenue impact.
5. Commercial & Cross-Functional Alignment
Align Sales, Success, and Professional Services around shared revenue and retention goals.
Redefine OKRs to include:
- Retention
- Expansion
- Implementation quality
- Adoption metrics
Ensure incentives are aligned with long-term revenue health rather than short-term bookings.
Represent Europe in global forums, ensuring continuous feedback loops between customers and Product/Tech.
What Success Looks Like in This Role
- Increased retention rates across the European portfolio
- Higher module adoption within existing accounts
- Faster implementation cycles
- Measurable LTV growth
- Reduced churn and improved customer health metrics
- Seamless operational alignment between Sales, Success, and PS
- Some experience in Sales / Success / Ops in a saas company
Requirements
- 8+ years of experience in revenue leadership roles, preferably in B2B SaaS, ERP, or ag-tech sectors.
- Proven track record of leading multi-country sales teams and driving adoption of complex software solutions.
- Strong understanding of ERP systems, e-commerce, procurement technologies, and digital transformation.
- Experience working cross-functionally with Marketing, Product, and Customer Success.
- Analytical mindset, fluent in OKRs, forecasting, and sales operations.
- Excellent communication skills in English or other European languages is a strong plus.
What We Offer
- A mission-driven company creating positive impact in global supply chains.
- An entrepreneurial and collaborative culture.
- Competitive compensation and equity options.
- Full support from a globally distributed executive team and product powerhouse.
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