Job Title: Risk Evaluation and Mitigation Strategy (REMS) Clinical Nurse Educator
Location: Cary, North Carolina,
Hybrid
Job Description:
The Risk Evaluation and Mitigation Strategy (REMS) Clinical Nurse Educator provides high-quality patient care and education to individuals enrolled in a Medication Therapy Program. This role focuses on counseling patients on FDA-mandated REMS medications, promoting therapy adherence, and ensuring safe and effective use of specialty drugs. The nurse educator collaborates closely with pharmacy support teams, maintains accurate clinical documentation, and supports patients and caregivers throughout their treatment journey. The ideal candidate is a compassionate and detail-oriented registered nurse who communicates clearly, solves problems proactively, and is self-motivated to help the team deliver exceptional patient care.
Responsibilities
Counsel and educate existing patients on FDA-mandated REMS medications, including reading required statements verbatim to patients as part of the REMS program.
Ensure patients and their caregivers understand their current therapy, including indications, dosing, and key safety information.
Promote and support medication adherence by reinforcing treatment plans, addressing barriers, and monitoring ongoing compliance.
Schedule medication refill deliveries and coordinate collection of copays, when applicable, to support uninterrupted therapy.
Adhere to contracted and accrediting regulations as specified by individual drug requirements and REMS program guidelines.
Complete thorough, accurate, and timely documentation using good documentation practices in accordance with industry standards and regulatory requirements.
Discuss potential and current side effects with patients to educate them about treatment alternatives and support informed decision-making.
Facilitate ongoing therapy adherence by addressing patient concerns, reinforcing education, and serving as a clinical resource.
Identify and report adverse events (AEs) and product complaints (PCs) to the manufacturer, FDA, and other governing authorities as required.
Verify specialty drugs and provide patient education on their appropriate use, safety considerations, and monitoring requirements.
Serve as a conduit between providers and patients to support therapeutic longevity and continuity of care.
Maintain accurate patient demographic information, medical history, and clinical records in compliance with federal HIPAA standards.
Collaborate with Pharmacy Support teams to ensure timely and accurate delivery of specialty medications.
Use computer systems for data entry, documentation, email communication, and web-based applications related to patient care and program requirements.
Demonstrate professional phone etiquette when communicating with patients, caregivers, providers, and internal teams.
Apply attention to detail and strong problem-solving skills to manage complex patient cases and ensure adherence to REMS and regulatory requirements.
Essential Skills
Current, unrestricted Registered Nurse (RN) license in a compact state or primary licensure in North Carolina.
Ability to obtain nursing licensure in all states and United States territories serviced within approximately 3 months of employment through supported licensing programs, subject to application guidelines.
Associate, Bachelor, or higher degree in Nursing, or graduation from an accredited nursing diploma program.
5 or more years of nursing experience, with at least 1 year of inpatient or outpatient care experience preferred.
Experience or familiarity with oncology or oncology nursing in inpatient and/or outpatient settings.
Knowledge of Risk Evaluation and Mitigation Strategy (REMS) programs and their role in safe medication use.
Strong attention to detail, particularly in documentation, regulatory compliance, and medication safety processes.
Proficiency with computer skills, including email, word processing, spreadsheets, and web-based programs.
Ability to perform accurate computer data entry and maintain organized electronic records.
Effective oral and written communication skills, including the ability to clearly educate patients and caregivers.
Experience with or openness to using motivational interviewing techniques to support behavior change and adherence.
Ability to read, analyze, and interpret practice standards, professional journals, and technical procedures.
Professional phone etiquette and the ability to manage patient and provider calls with empathy and clarity.
Capability to identify, document, and report adverse events and product complaints according to regulatory requirements.
Additional Skills & Qualifications
Background or experience in oncology nursing across inpatient or outpatient care environments.
Familiarity with specialty pharmacy operations and specialty drug verification processes.
Experience working with REMS programs or other medication safety and risk mitigation initiatives.
Comfort working with accrediting and regulatory standards related to specialty medications and REMS requirements.
Strong problem-solving skills and the ability to work independently with minimal supervision.
Self-motivated, with a strong commitment to providing a high level of patient care and education.
Ability to collaborate effectively with interdisciplinary teams, including pharmacy support staff and healthcare providers.
Demonstrated ability to manage multiple tasks, prioritize responsibilities, and meet performance metrics.
Experience supporting patients with complex therapies, including counseling on side effects and treatment alternatives.
Comfort working in a partially remote, metrics-driven environment while maintaining high-quality patient interactions.
Work Environment
This role operates in a hybrid work environment. After a training period and once performance metrics are consistently met, the nurse educator typically works two days in the office and three days from home each week. The broader team primarily works from home, and collaboration occurs through phone, email, and web-based platforms. Standard work hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. The position involves frequent use of computers for documentation, data entry, and communication, as well as regular phone interaction with patients, caregivers, providers, and internal teams. The work setting emphasizes regulatory compliance, patient privacy in accordance with HIPAA, and adherence to good documentation practices while supporting a professional, supportive, and patient-focused culture.
Job Type & Location
This is a Contract to Hire position based out of Cary, NC.
Pay and Benefits
The pay range for this position is $40.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Cary,NC.