About the position
Responsibilities
• Provide guidance and resolution to Customer Service for escalated issues related to customer orders, pricing, quality issues and complaints to ensure service excellence
• Assist sales managers in coordinating quotes, periodic pricing and contract bookings
• Manage the customer's contract portfolio (closures, extensions, new item additions, volume transfers)
• Monitor the status of sales activities to identify and anticipate problematic situations
• Collaborate with the GBS Sales support team to ensure timely delivery of customer sample requests and quality documentation & new customer set up.
• Assist in the investigation and resolution of contract related payment blocks
• Prepare reports & analyze statistics
• Work closely with necessary supply chain contacts to meet customer demands
• Support Sales Manager during customer visits
• Manage customer projects focused on process improvement and operational efficiencies
• Collaborate with business analysts to monitor KPIs, track sales data & make data-driven commercial decisions
• Collaborate with marketing & customer insights team to identify trends, "white spaces" & areas for business growth
Requirements
• Bachelor's degree preferred
• 2-3 or more years of experience in a customer-facing function
• Experience in a manufacturing environment.
• Intermediate to Advance Microsoft Excel recommended
• Travel requirements: 25% expected throughout the year
Nice-to-haves
• Experience with SAP and Salesforce a plus
Benefits
• Salary Range of $75,000 - $90,000, depending on factors such as experience and location, plus annual bonus and our comprehensive benefits package
• PTO, Paid Holidays, Flex Days, plus your birthday off
• Environment that welcomes workplace flexibility and hybrid environment
• An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women's Forum and the Racial Equality Forum!
• Ability to grow personally and professionally within an organization that values development and internal career growth
• Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all our products.
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