Salesforce Administrator
Location:Remote
Interview Process:1 round, Virtual/Online
Duration:12Months
Employment Type: Contract
Experience Required: 06+ Years
Candidate Location: NoSC residency required. Open to nationwide candidates.
Project Scope:
We are seeking an experienced SalesforceAdministrator to support the daily administration, enhancement, integration,and maintenance of an enterprise Salesforce environment. This role will play akey part in supporting business operations by managing Salesforceconfigurations, user administration, workflow monitoring, sandbox environments,and external system integrations.
The ideal candidate will have strong hands-onSalesforce administration experience along with knowledge of integrationsinvolving AWS Connect, ServiceNow, and Azure Active Directory (Azure AD). Therole also requires experience supporting authentication, security, and SingleSign-On (SSO) solutions within Salesforce environments.
Key Responsibilities:
- Manage Salesforceuser accounts, profiles, permission sets, and access controls
- Create, modify,deactivate, and maintain users following security and governance best practices
- Configure andmanage Salesforce sandbox environments for development, testing, and QApurposes
- Collaborate withdevelopment teams to promote code changes and updates across Salesforceenvironments
- Monitor workflowqueues, automation processes, and system performance to ensure operationalefficiency
- Troubleshoot andresolve workflow, automation, and system-related issues
- Support andmaintain integrations with external platforms including AWS Connect,ServiceNow, and Azure AD
- Configure andmaintain identity provider integrations with a strong focus on Azure AD andSingle Sign-On (SSO) functionality
- Ensure secureauthentication and access management across integrated systems
- MaintainSalesforce configurations, customizations, workflows, and documentation
- Provide end-usersupport, troubleshooting, and training as needed
- Collaborate withtechnical and business teams to support operational improvements and systemenhancements
- Ensure compliancewith organizational security standards and governance policies
Required Skills & Experience:
- SalesforceCertified Administrator certification (or equivalent Salesforce Administrationcertification)
- 5+ years ofexperience as a Salesforce Administrator with strong expertise in day-to-daySalesforce administration and maintenance
- Experiencemanaging Salesforce users, profiles, roles, permission sets, and securitysettings
- Strong experiencewith Salesforce workflows, automation processes, and troubleshooting
- Experience withSalesforce sandbox management and environment administration
- Strongunderstanding of Salesforce security and access management best practices
- Excellentproblem-solving, analytical, and troubleshooting abilities
- Strong writtenand verbal communication skills
Preferred Skills:
- Experiencecreating and managing Salesforce sandbox environments
- Experiencepromoting code changes and deployments between Salesforce environments
- Familiarity withexternal integrations including AWS Connect, ServiceNow, and Azure AD
- Experienceconfiguring and supporting Single Sign-On (SSO) and Identity Providerintegrations
- Knowledge ofenterprise application integration and data synchronization practices
Education:
Bachelor’s Degree in Information Technology,Computer Science, or a related field
Certificate:
Salesforce Administrator Certification required
CJIS Certificationwill be required after onboarding (training provided by the State followingsuccessful background check completion)
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