Salesforce Vlocity SME - Communications industry in Plano, TX

Job title: Salesforce Vlocity SME - Communications industry in Plano, TX at Kaygen
Company: Kaygen
Job description: KAYGEN is an emerging leader in providing top talent for technology based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries.Job Details:
Location : Remote in Central timezone - may require travel on need basis for any meetings
We are looking for a Salesforce Vlocity SME with strong domain knowledge in the Communications industry to support CRM transformation initiatives using Salesforce Communication Cloud. This role will serve as a bridge between business stakeholders, product owners, and technical teams, providing deep expertise in telecom business processes and Vlocity product capabilities such as OmniStudio, CPQ, EPC, and Order Capture.
Location : Remote in Central timezone - may require travel on need basis for any meetingsJob Description :

• 12+ years of experience in CRM/BSS projects with at least 3-5 years of Salesforce Vlocity implementation experience.
• Strong domain knowledge of Telecom/CSP operations and CRM processes.
• Deep hands-on expertise with OmniStudio, Vlocity CPQ, and EPC.
• Experience in solutioning across lead management, order capture, fulfillment, and product lifecycle.
• Excellent understanding of data flows between Salesforce and external systems (Billing, ERP, Inventory, etc.).
• Salesforce and Vlocity certifications preferred (OmniStudio Consultant, CPQ Specialist, etc.).

Role Responsibilities :

• Act as the go-to SME for Vlocity (Communication Cloud) components including:

• OmniStudio (OmniScripts, DataRaptors, Integration Procedures)
• CPQ, EPC (Enterprise Product Catalog)
• Vlocity Cards, DPA (Digital Process Automation)
• Translate telecom-specific business requirements into scalable Salesforce/Vlocity solutions.
• Recommend best practices for order capture, product configuration, pricing, and quoting in a telecom ecosystem.
• Advise stakeholders on telecom industry data models, processes, and customer journeys (Lead to Order, Order to Cash).
• Understand key telecom functions such as subscriber management, bundles, offers, usage, billing, and fulfillment.
• Guide and support configuration and development teams with Vlocity framework usage.
• Perform hands-on configuration in Vlocity as needed.
• Participate in functional testing, defect triaging, and validating E2E business scenarios.

At KAYGEN, we are always looking for dynamic, talented and experienced individuals. We invite you to join our team of talented IT professionals, consulting at client locations across the globe. Our culture is team-orientated; we strive to stand by our core values of respect, honesty and integrity. Our team of experienced staffing experts will work with you to find you the best opportunity. For more information please visit us atBenefits:

• Free Healthcare Insurance
• Vision and Dental Insurance
• 401(k) Retirement Plan
• Free Life Insurance
• Sick Time Off

Achieve your Kaizen by clicking here. A unique and exclusive talent community supported by Kaygen, that includes programs like: Certifications

• Mentorship Program
• Referrals
• Family and Wellness benefits
• Continuous Growth and Career Development

Expected salary:
Location: Plano, TX
Job date: Thu, 17 Apr 2025 22:07:34 GMT
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