Join the American Express Team: Leading the Way in Customer Experience
At American Express, we believe that every colleague has the opportunity to contribute to the company's success. We strive to uphold our organization values and deliver the world's best customer experience every day, with integrity, and in an environment where everyone is seen, heard, and feels like they belong. With over 5 million surveys received from clients each year across the Consumer, Business, and Service Provider areas, our Customer Listening Team plays a crucial role in shaping the Voice of the Customer strategy.
About the Role: Senior Data Architect - Voice of the Customer Analytics
We are seeking a highly skilled Senior Data Architect to lead the transformation and innovation of our end-to-end Voice of the Customer method. This is a unique opportunity to work closely with product and process owners, subject matter specialists from Qualtrics, and the Agile team in Technology to design and build a robust data model architecture. As a Senior Data Architect, you will be responsible for:
- Helping to improve and preserve the new Voice of the Customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted through Qualtrics
- Working closely with utility teams to define, frame, and capture business needs
- Growing information about Voice of the Customer methods and leveraging them to define and transform data within the Cornerstone large data platform
- Designing and building robust data model architectures to support fulfilling statistics processing and standardized metric definitions
- Enabling big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case levels
- Providing guidance to enhance competencies to drive efficiency in computing programs using massive data ecosystems
- Powering consumer story evaluation & elaboration, design and development of software programs, exploring & building automation tools
- Proactively selecting and automating manual obligations to improve quality and efficiency
Key Responsibilities:
- Collaborate with stakeholders to prioritize, define, enhance, and test data for various use cases as part of the VOC end-to-end technique
- Develop and maintain large-scale data architectures, ensuring data quality, integrity, and security
- Design and implement data models, data warehouses, and data marts to support business intelligence and analytics
- Work with cross-functional teams to identify business requirements and develop technical solutions
- Develop and maintain technical documentation for data architectures, data models, and data processing procedures
Requirements:
Essential Qualifications:
- Hands-on experience with Hive/Hadoop, PySpark, Python, Shell scripting languages, development launch management, and troubleshooting understanding for data-driven tasks for at least 3+ years
- Strong understanding of data architecture principles, data modeling, and data warehousing concepts
- Experience with Agile methodologies and delivery, with the ability to work in a fast-paced environment
- Excellent collaboration and communication skills, with the ability to work with stakeholders across the organization
- Bachelor's degree in Computer Science, Information Technology, or related field
Preferred Qualifications:
- Experience with Qualtrics and Cornerstone
- Knowledge of data governance and data quality principles
- Familiarity with cloud-based data platforms and technologies
- Experience with data visualization tools and reporting
What We Offer:
At American Express, we prioritize the well-being and success of our colleagues. We offer a range of benefits and programs to support their holistic well-being, including:
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Flexible working model with hybrid, onsite, or virtual arrangements depending on position and business needs
- Generous paid parental leave policies (depending on location)
- Free access to international on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and education opportunities
Why Join American Express?
At American Express, we believe that every colleague has the opportunity to make a meaningful impact. We strive to create a work environment that is inclusive, diverse, and supportive of all employees. By joining our team, you will have the opportunity to:
- Work with a global leader in the financial services industry
- Contribute to the development of innovative solutions that enhance customer experience
- Collaborate with a diverse and talented team of professionals
- Develop your skills and expertise through training and education programs
- Enjoy a flexible and supportive work environment
How to Apply:
If you are a motivated and talented Senior Data Architect looking to make a meaningful impact, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
Don't miss this opportunity to join our team and be part of shaping the future of customer experience!
Apply Now