Join the American Express Team: Where Contributions Matter and Growth is Endless
At American Express, we believe that every colleague has the opportunity to contribute to the company's success. We strive to uphold our organization values and deliver the world's best customer experience every day, with integrity, and in an environment where everyone feels seen, heard, and valued. As a global leader in the financial services industry, we are committed to fostering a culture of inclusivity, diversity, and innovation.
About the Role: Senior Data Architect - Voice of the Customer Strategy
We are seeking a highly skilled Senior Data Architect to join our team in Côte d'Ivoire. As a Senior Data Architect, you will play a critical role in transforming and innovating our Voice of the Customer (VoC) strategy. You will work closely with product and process owners, subject matter specialists from Qualtrics, and the Agile team in Technology to design and build a robust data architecture that supports our VoC program.
Key Responsibilities:
- Collaborate with utility teams to define, frame, and capture business needs, and translate them into technical deliverables.
- Develop and maintain the new VoC strategy sourced from Cornerstone and integrated with the survey and dashboard platform hosted through Qualtrics.
- Design and build robust data models and architectures to support large-scale data processing and standardized metric definitions.
- Enable big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy.
- Provide guidance to enhance competencies to drive efficiency in computing programs using the big data ecosystem.
- Power customer story evaluation & elaboration, design and development of software programs, testing & builds automation tools.
- Proactively identify and automate manual tasks to improve quality and efficiency.
- Work closely with partners from GSN and AET to prioritize, define, enhance, and test the data for various use cases as part of the VoC end-to-end strategy.
Requirements and Qualifications:
Essential Qualifications:
- Hands-on experience with Hive/Hadoop, PySpark, Python, Shell scripting languages, development launch management, and troubleshooting understanding for data-driven tasks for at least 3 years.
- Strong understanding of Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to the business groups.
- Excellent collaboration and communication skills, with the ability to work effectively with stakeholders, including data managers, product owners, and subject matter specialists.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Preferred Qualifications:
- Experience with Qualtrics and Cornerstone platforms.
- Knowledge of data architecture and data governance principles.
- Experience with cloud-based technologies and data warehousing.
- Certification in data architecture or a related field.
What We Offer:
At American Express, we prioritize the well-being and growth of our colleagues. We offer a range of benefits and programs that support their holistic well-being, including:
- Competitive base salaries and bonus incentives.
- Support for financial well-being and retirement.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on the role and business needs.
- Generous paid parental leave policies (depending on location).
- Free access to international on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and education opportunities.
Why Join American Express?
At American Express, we believe that everyone has the potential to make a meaningful contribution to our success. We offer a dynamic and inclusive work environment that fosters growth, innovation, and collaboration. By joining our team, you will have the opportunity to:
- Work on complex and challenging projects that make a real impact on our customers and business.
- Collaborate with talented colleagues from diverse backgrounds and industries.
- Develop new skills and expertise through our comprehensive training and development programs.
- Enjoy a flexible and supportive work environment that prioritizes your well-being.
How to Apply:
If you are a motivated and talented Senior Data Architect looking to join a dynamic and innovative team, please submit your application through our website. We look forward to hearing from you!
Don't miss this opportunity to join our team and be part of shaping the future of customer experience!
Apply Now