Join Our Team and Make a Difference in the Lives of Others
We are seeking a compassionate and results-driven Senior Healthcare Outreach Specialist to join our team at Centauri Health Solutions. As a Senior Outreach Specialist, you will play a vital role in helping hospitals and health plans improve their revenue and deliver community benefits by assisting patients and plan members in enrolling in government-funded assistance programs.
Role Overview:
In this fast-paced contact center environment, you will utilize your exceptional customer service skills to screen health plan members for eligibility in Social Security benefits and/or supplemental Nutritional Assistance programs. You will provide support and guidance to those who meet specific criteria, assisting in the submission of applications to the appropriate government agency.
Key Responsibilities:
- Make outbound and receive inbound calls to promote company services and determine eligibility for government programs
- Conduct interviews with patients/members via phone to gather personal and sensitive information
- Utilize our systems to ensure accurate and efficient eligibility determination
- Interpret and explain eligibility requirements and application details to patients/members
- Compile, record, and evaluate personal and financial data to determine eligibility
- Maintain the safety and confidentiality of data and systems by adhering to our information security policies
Requirements:
- 2+ years of experience in a customer service/call center environment
- Excellent phone skills and ability to place and receive calls via computer interface
- Strong data entry skills and attention to detail
- Excellent critical thinking and problem-solving skills
- Ability to manage difficult conversations and provide compassionate support
- Experience working remotely and ability to maintain a private, quiet office/working space
- Associate's Degree preferred
What We Offer:
- Competitive salary and comprehensive benefits package
- Generous paid time off and matching 401(k) program
- Tuition reimbursement and annual salary reviews
- Opportunities for professional growth and development
- Bonus eligibility in accordance with company plan
How to Apply:
If you are a motivated and compassionate individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.
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