Join the Team That Backs the Worlds Best Customer Experience
At American Express, we're not just a company; we're a community of innovators, thinkers, and doers who are passionate about delivering exceptional customer experiences. With a rich history and a global presence, we're constantly evolving to stay ahead of the curve in the financial services industry. As a Senior Manager - Digital Product Management, you'll play a pivotal role in shaping the future of our digital products and services, driving business growth, and enhancing customer satisfaction.
About the Role
We're seeking an experienced Senior Manager - Digital Product Management to lead the design, development, and management of our digital products from conception to launch and beyond. As a senior leader in our product management team, you'll be responsible for driving product strategy, defining product roadmaps, and collaborating with cross-functional teams to deliver innovative solutions that meet our customers' evolving needs.
Key Responsibilities:
- Lead the design of business processes, procedures, and policies related to digital products, prioritizing features and backlog/solutions based on product roadmap and strategy.
- Serve as a subject matter expert for assigned products, leveraging in-depth knowledge of industry practices and trends to provide strategic recommendations and drive product development.
- Facilitate resolution of complex risks, issues, and changes tied to initiatives and processes with broad impact to products or related groups of products.
- Conduct extensive research and analysis to inform product strategies, drive product development, and identify opportunities for growth and improvement.
- Partner with product teams to identify opportunities for new and existing firm offerings in the marketplace, demonstrating in-depth knowledge of assigned products, the marketplace, industry, and client needs.
- Build, lead, and deliver customized analysis within a professional, well-thought-out format to stakeholders across the organization.
What We're Looking For
To succeed in this role, you'll need a strong background in product management, with a proven track record of launching and growing consumer-facing products. Here are the essential qualifications and skills we're looking for:
Essential Qualifications:
- 5+ years of experience as a product manager, with a focus on digital product management and consumer-facing products.
- High technical fluency to clearly describe requirements, solutions, and tradeoff recommendations with stakeholders and engineers.
- Experience leading product discovery, defining customer needs, estimating business value, and identifying best options to meet defined outcomes.
- Experience in leading end-to-end planning of high-profile initiatives with tight deadlines across multiple platform teams.
- In-depth knowledge of Agile Scrum and Safe processes and principles, including ART processes, feature and story backlog definition and refinement, sprint planning, etc.
Preferred Qualifications:
- Experience in the financial services industry, with a deep understanding of the regulatory environment and industry trends.
- Strong analytical and problem-solving skills, with the ability to drive data-driven decision-making.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.
What You'll Gain
As a Senior Manager - Digital Product Management at American Express, you'll have the opportunity to:
- Drive business growth and customer satisfaction through innovative digital products and services.
- Develop and execute product strategies that align with our company's overall goals and objectives.
- Collaborate with cross-functional teams, including product, technology, and marketing, to deliver exceptional customer experiences.
- Stay ahead of the curve in terms of industry trends and emerging technologies, driving thought leadership and innovation within our organization.
- Develop your skills and expertise through ongoing training and development opportunities, including mentorship and coaching.
Our Culture and Work Environment
At American Express, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our Amex Flex working model provides greater flexibility to colleagues while preserving the important aspects of our unique in-person culture. Depending on the role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days), or fully virtually.
Compensation and Benefits
We offer a competitive compensation package, including:
- A salary range of $90,000 to $165,000 annually, plus bonus and benefits.
- A comprehensive benefits package, including medical, dental, vision, life insurance, and disability benefits.
- A 6% company match on retirement savings plan.
- Free financial coaching and financial well-being support.
- Flexible working arrangements, including hybrid, onsite, or virtual arrangements depending on role and business need.
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
Join Our Team
If you're a motivated and experienced product leader looking to drive business growth and customer satisfaction through innovative digital products and services, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We're committed to creating a diverse and inclusive workplace, and we're excited to hear from candidates who share our passion for delivering exceptional customer experiences.
Apply now and join our team of innovators, thinkers, and doers who are shaping the future of financial services!
Apply Now