Join the Amex GBT Team as a Senior Manager, Leisure and Be at the Forefront of Travel Innovation
Amex GBT is a dynamic and forward-thinking company that harnesses the power of travel as a force for good. We're on a mission to make a positive impact on the industry and provide exceptional experiences for our partners. Our company culture is built on a foundation of inclusivity, collaboration, and mutual respect, where your voice is valued and your contributions make a difference.
We're seeking an experienced and highly skilled Senior Manager, Leisure to join our team remotely. As a key member of our Amex GBT Ovation Network, you will be responsible for driving growth, strengthening partnerships, and delivering world-class experiences for our Independent Agents and suppliers. If you're passionate about travel, building relationships, and driving business success, we want to hear from you!
About Amex GBT and the Ovation Network
Amex GBT is a leading travel management company that provides innovative solutions and exceptional service to its clients. Our Ovation Network is a unique platform that connects Independent Agents with suppliers and provides them with the resources and support they need to succeed. As a Senior Manager, Leisure, you will play a critical role in growing and developing the Ovation Network, building strong relationships with suppliers and Independent Agents, and driving business success.
Key Responsibilities
- Partner with leisure suppliers and Independent Agents to grow and strengthen the Ovation Network, driving business growth and expansion.
- Manage existing relationships, build strong partnerships, and cultivate new ones to expand our network and drive growth.
- Identify new technologies, services, and solutions that optimize the Ovation Network, ensuring we provide a world-class experience to our partners.
- Act as the main point of contact for west coast supplier queries, ensuring their needs are met and they receive exceptional service.
- Coordinate with Independent Agents, addressing challenges, questions, and providing support to ensure a flawless experience.
- Assist with content and areas of opportunity for the Independent Agent Portal, keeping IAs informed of valuable resources and the latest information.
- Liaise between Independent Agents and various business units, establishing clear lines of communication and collaboration.
- Foster positive relationships with highly skilled professionals, strengthening partnerships and enhancing offerings.
- Represent and attend key supplier meetings, trade shows, and industry events to showcase our company and build our reputation.
- Establish a community of Independent Agents who excel in engaging with others, promoting collaboration, and sharing effective strategies within our network.
What We're Looking For
Essential Qualifications
- 5+ years of leisure travel experience with a proven ability to deliver connected customer experiences, positive relationships, and communications.
- Travel/Hospitality experience is required.
- Strong partnership management and supplier relation skills.
- Forward-thinking approach, strong problem-solving skills, and the ability to translate ideas into actionable plans with exceptional execution.
- Excellent understanding of data and analytics and how this is used to power our IA and partner relationships.
- Strong senior management skills and the ability to navigate matrix organizations and influence at every level.
Preferred Qualifications
- Global experience and working with remote teams and time zones.
- Consistent record of delivering results in a highly commercial environment.
- Candidates based in the Los Angeles Metro area are strongly preferred.
Skills and Competencies
- Exceptional leadership and management skills.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strategic thinking and problem-solving skills.
- Collaborative and inclusive approach to working with others.
Career Growth Opportunities and Learning Benefits
At Amex GBT, we're committed to helping our colleagues achieve success and grow in their careers. We offer a range of learning and development opportunities, including:
- Global tuition assistance.
- Access to over 20,000 courses on our learning platform.
- Leadership courses and development programs.
- New job openings available to internal candidates first.
Work Environment and Company Culture
We strive to create a work environment that is inclusive, collaborative, and supportive. Our company culture is built on a foundation of respect, empathy, and mutual trust. We offer a range of benefits and perks, including:
- Flexible work arrangements and remote work options.
- Comprehensive health and welfare insurance plans.
- Retirement programs and parental leave.
- Adoption assistance and other benefits.
Compensation and Benefits
The US national annual base salary range for this position is from $70,000 to $140,000. In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. We also offer a range of benefits, including:
- Travel perks and discounts.
- Wellbeing resources and support.
- Diversity, Equity, and Inclusion initiatives.
How to Apply
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application, including your resume and cover letter, to be considered for this exciting opportunity.
Equal Opportunity Employer
Amex GBT is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.
Apply Now