The Senior Manager, Research & Customer Experience will be responsible for research, analysis, and data file management to support the CX & Insights function within NRG Consumer Energy. The role will work with a cross-section of the organization to understand consumer perception and deliver a customer-centric experience in alignment with business strategy.
Requirements
- Experience working with large research firms and Voice of the Customer platforms.
- Hands-on experience with BI tools like Power BI or equivalent (e.g., Tableau, Looker).
- Exposure to large-scale enterprise systems (Oracle, SAP, Salesforce, Snowflake, etc.).
- Solid understanding of data file formats (CSV, JSON), data validation, and normalization concepts.
- Comfort navigating cross-functional environments with a variety of technical and non-technical stakeholders.
- Bachelor’s degree in marketing, business, or equivalent discipline. Advanced degree a plus.
- 8+ years working experience with 4+ years of specific experience in research, survey management and insights analysis in a consumer-facing product or service company.
Benefits
- Dynamic work environment and a unified and inclusive culture.
- Strong sense of belonging that leads to better collaboration and business performance.
- Company programs designed to help employees develop the skills they need for success now and in the future.
Originally posted on Himalayas
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