About the position
Responsibilities
• Receive, document, and assess incoming inquiries and complaints related to legal and compliance matters.
• Ensure timely and accurate responses in accordance with internal protocols and regulatory requirements.
• Maintain detailed records and logs for tracking and reporting purposes.
• Conduct thorough investigations into reported concerns, including fact-finding, interviews, and evidence review.
• Collaborate with Legal, Claims, Underwriting, and other departments to determine appropriate resolutions.
• Draft investigation summaries and recommendations for corrective actions or policy updates.
• Ensure confidentiality and compliance with applicable laws and internal standards.
• Identify trends and recurring issues from inquiries and investigations.
• Assist in developing and refining compliance policies and procedures.
• Prepare reports and presentations for leadership and regulatory bodies as needed.
• Support internal audits and regulatory reviews.
• Partner with Legal, Claims, Underwriting and other departments to ensure consistent handling of compliance matters.
• Provide guidance and support to business units on compliance-related questions.
• Participate in training and awareness initiatives to promote a culture of compliance.
• All other duties as assigned.
Requirements
• Bachelor's degree in Legal Studies, Business, Public Administration, or related field required; advanced degree or certification (e.g., paralegal, compliance certification) preferred.
• Minimum of 5 years of experience in legal, compliance, or investigative roles.
• Strong understanding of regulatory frameworks and corporate compliance practices.
• Experience conducting investigations and managing sensitive information.
• Excellent written and verbal communication skills.
• High ethical standards and discretion.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and work independently.
• Proficiency in Microsoft Office and case management systems.
• Ability to work collaboratively across departments.
• Infrequent travel required.
Benefits
• Competitive base salary plus incentive plans for eligible team members
• 401(K) retirement plan that includes a company match of up to 6% of your eligible salary
• Free basic life and AD&D, long-term disability and short-term disability insurance
• Medical, dental and vision plans to meet your unique healthcare needs
• Wellness incentives
• Generous time off program that includes personal, holiday and volunteer paid time off
• Flexible work schedules and hybrid/remote options for eligible positions
• Educational assistance
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