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Position Summary
The Sr. Resource Manager, Marketing PMO is responsible for driving resource planning, capacity management, and workforce optimization across the Marketing organization. This role supports a high-volume, multi-channel marketing environment, ensuring alignment between prioritized demand and available capacity across teams and workstreams.
The Marketing organization operates in a complex, fast-paced environment with significant campaign volume across channels, teams, and stakeholders. The Sr. Resource Manager brings structure, visibility, and discipline to resource planning, enabling efficient allocation of work, reducing bottlenecks, and improving delivery predictability and throughput.
This role is a key contributor to the success and maturity of the Marketing PMO. It combines operational execution with forward-looking planning and analytical insight, ensuring that resource decisions are data-driven and aligned to business priorities.
Essential Duties and Responsibilities
Resource Planning and Allocation
- Lead resource planning and allocation across Marketing, ensuring alignment between skills, capacity, and prioritized demand
- Continuously monitor resource utilization and adjust assignments to optimize delivery, reduce bottlenecks, and improve throughput
- Support prioritization decisions by providing visibility into capacity constraints and trade-offs
Capacity Planning and Forecasting
- Develop and maintain forward-looking capacity forecasts based on pipeline demand and roadmap visibility
- Identify resource gaps and risks; recommend solutions including hiring, reallocation, or outsourcing
- Partner with Marketing and PMO leadership to support workforce planning and headcount strategy
PMO Operations and Governance
- Establish and maintain consistent resource management processes, tools, and operating rhythms across the Marketing PMO
- Ensure alignment between intake, prioritization, and resource allocation
- Drive adoption of standardized resourcing practices across teams
Measurement and Continuous Improvement
- Track and report on resource utilization, capacity, and delivery performance
- Analyze data to identify trends, risks, and opportunities across teams and workstreams
- Translate data into actionable insights and recommendations to improve planning, prioritization, and delivery outcomes
Cross-Functional Partnership
- Partner with Marketing, Creative, Automation, Analytics, and other teams to align resource strategy with business priorities
- Support Project Managers and stakeholders in understanding capacity constraints and implications
- Drive transparency and communication around resourcing decisions and impacts
Work Management and Technology Enablement
- Maintain hands-on expertise in Adobe Workfront as the marketing work management system of record
- Ensure accurate resourcing data, reporting, and adoption of best practices
- Identify opportunities to leverage automation and AI-enabled tools to improve resource planning, forecasting, and operational efficiency
Required Qualifications
- 6+ years of experience in marketing project management, resource management, or operations within a cross-functional marketing organization
- Direct experience supporting integrated, multi-channel marketing initiatives including paid media, web, email, print, and related channels (digital-only or single-channel experience is not sufficient)
- Proven experience managing resource allocation across multiple teams and workstreams
- Hands-on experience with Adobe Workfront (or equivalent work management platform), with strong preference for Workfront expertise
- Demonstrated ability to analyze data, derive insights, and make actionable recommendations to inform business and resourcing decisions
- Strong analytical and problem-solving skills, including experience with capacity planning, forecasting, and performance reporting
- Ability to influence and align stakeholders across varying levels of the organization
- Professional fluency in written and verbal English is required, as this role regularly partners with English-speaking stakeholder across teams and regions
Preferred Qualifications
- Experience working within a Marketing PMO or large-scale enterprise marketing organization
- Experience supporting workforce planning and headcount strategy
- Experience driving process standardization and operational efficiency initiatives
- Experience leveraging AI and automation tools to improve PMO workflows, resource planning, reporting, or operational efficiency
As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.
Why join Teladoc Health?
Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.
Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.
Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.
Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.
Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.
Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.
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