Join American Express as a Senior Statistics Architect and Drive Customer Experience Innovation
At American Express, we're committed to creating a workplace where every individual can thrive and make a meaningful impact. Our company values integrity, teamwork, and a customer-centric approach, and we're looking for talented professionals to join our team in Costa Rica. As a Senior Statistics Architect, you'll play a critical role in transforming our Voice of the Customer program, driving business growth, and delivering exceptional customer experiences.
About American Express and the Customer Listening Team
American Express is a global financial services company renowned for its customer service and loyalty programs. Our Customer Listening Team, spanning across GSG, GABM, and GCS businesses, is responsible for managing the end-to-end Voice of the Customer process. With over 5 million surveys received from clients each year, we're committed to harnessing the power of customer feedback to drive business decisions and improve customer satisfaction.
Job Summary
We're seeking an experienced Senior Statistics Architect to lead the transformation and innovation of our Voice of the Customer program. You'll work closely with product and process owners, subject matter experts, and the Agile team in Technology to design, develop, and implement a cutting-edge data architecture that leverages big data and analytics to drive business insights.
Key Responsibilities
- Collaborate with utility teams to define, frame, and capture business needs, and develop a deep understanding of Voice of the Customer methods and their application.
- Design and build robust data model architecture to support efficient data processing and standardized metric definitions, leveraging technologies such as Hadoop, HDFS, MapReduce, Hive, Spark, and Python.
- Develop and implement big data and batch/real-time analytical solutions to deliver innovative solutions, ensuring data quality and accuracy through extensive testing at various levels.
- Provide guidance on enhancing competencies to drive efficiency in computing programs using the big data ecosystem.
- Drive consumer tale analysis and elaboration, design, and development of software programs, testing, and builds automation tools.
- Proactively identify and automate manual tasks to improve quality and efficiency.
- Work closely with partners from GSN and AET to prioritize, define, develop, and test data for various use cases as part of the VOC end-to-end process.
Essential Qualifications
To succeed in this role, you'll need:
- At least 3+ years of hands-on experience in development on Hive/Hadoop, PySpark, Python, shell scripting languages, development launch management, and troubleshooting understanding for data-driven tasks.
- Strong collaboration and communication skills, with the ability to work effectively with relationship managers/product owners to understand functional requirements and convert them into technical deliverables.
- Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to the business groups.
Preferred Qualifications
While not essential, the following skills and experience will be highly valued:
- Experience working with large datasets and developing data architectures that support business intelligence and analytics.
- Knowledge of data governance and data quality principles.
- Experience with cloud-based technologies and platforms.
Skills and Competencies
To excel in this role, you'll need to possess:
- Strong technical skills in data architecture, data modeling, and data processing.
- Excellent analytical and problem-solving skills, with the ability to drive business insights through data analysis.
- Effective communication and collaboration skills, with the ability to work with cross-functional teams.
- Adaptability and flexibility, with the ability to thrive in a fast-paced, dynamic environment.
Career Growth Opportunities and Learning Benefits
At American Express, we're committed to helping our colleagues grow and develop their skills. As a Senior Statistics Architect, you'll have access to:
- Career development and training opportunities, including mentorship programs and leadership development initiatives.
- Opportunities to work on high-visibility projects and drive business impact.
- A collaborative and dynamic work environment that fosters innovation and creativity.
Work Environment and Company Culture
At American Express, we prioritize our colleagues' well-being and offer a range of benefits and programs to support their physical, financial, and mental health. Our company culture is built on the principles of:
- Inclusivity and diversity, where every individual feels valued and respected.
- Integrity and ethics, where we uphold the highest standards of professionalism and conduct.
- Customer-centricity, where we're committed to delivering exceptional customer experiences.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A base salary of $35/hour.
- Bonus incentives and performance-based rewards.
- Assistance for financial well-being and retirement.
- Flexible working models, including hybrid, onsite, or virtual arrangements.
- Generous paid parental leave policies.
- Access to global on-site health facilities staffed with nurses and doctors.
- Free and confidential counseling support through our Healthy Minds program.
Join Our Team and Make a Difference
If you're a motivated and talented Senior Statistics Architect looking to drive business impact and deliver exceptional customer experiences, we want to hear from you. Apply now to join our team in Costa Rica and be part of a dynamic and inclusive work environment that values integrity, teamwork, and customer-centricity.
Apply Now