Muller's Solutions is seeking a highly skilled ServiceNow Developer (Remediation & Testing) to join our team and support ServiceNow transformation, remediation, and testing initiatives. The ideal candidate will have hands-on experience in ServiceNow development, platform remediation activities, defect resolution, and testing to ensure the stability, quality, and performance of the ServiceNow platform.
Key Responsibilities:
- Perform remediation activities on existing ServiceNow implementations, including fixing defects, resolving technical issues, and optimizing configurations.
- Develop, customize, and maintain ServiceNow applications, workflows, and integrations.
- Analyze and remediate issues arising from platform upgrades, migrations, or new implementations.
- Design, execute, and support functional, integration, regression, and user acceptance testing (UAT).
- Identify, troubleshoot, and resolve application defects and performance issues.
- Collaborate with business stakeholders, developers, and QA teams to gather requirements and validate solutions.
- Develop and maintain test plans, test cases, and test scripts.
- Support ServiceNow upgrade testing and ensure compatibility with new releases.
- Perform root cause analysis and implement corrective actions for recurring issues.
- Ensure adherence to ServiceNow development best practices and governance standards.
- Prepare technical documentation and provide knowledge transfer to support teams.
Requirements
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 4+ years of hands-on experience in ServiceNow development and administration.
- Strong experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer.
- Experience with remediation activities, defect fixing, and troubleshooting within the ServiceNow platform.
- Hands-on experience in testing methodologies, including functional, integration, regression, and UAT testing.
- Experience with ServiceNow upgrades and release testing.
- Knowledge of JavaScript, REST/SOAP APIs, and integration technologies.
- Familiarity with Agile/Scrum methodologies.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
Preferred Qualifications:
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- Experience with ITSM, ITOM, HRSD, or CSM modules.
- Experience with automated testing tools such as ATF (Automated Test Framework) within ServiceNow.
- Previous experience in large-scale ServiceNow implementation or transformation projects.
Key Skills:
- ServiceNow Development
- Remediation & Defect Resolution
- Testing & Quality Assurance
- ServiceNow ATF
- JavaScript
- REST/SOAP APIs
- Flow Designer
- Upgrade Testing
- Troubleshooting & Root Cause Analysis
- Agile/Scrum
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