As our Social Media & Community Specialist, you’ll be the voice of DolarApp across all major social and community channels. You’ll play a key role in shaping how we communicate, engage, and grow our presence across LatAm - building meaningful conversations with users, prospects, and brand fans alike.
What you'll be doing
Community Engagement: Manage and grow our online communities, especially across Brazil, Mexico, Colombia, and Argentina – moderating conversations, responding to users, and reinforcing our voice and values
Customer Care Collaboration: Act as a bridge between the community and our Customer Support team. Flag issues, escalate complex cases, and help ensure that concerns raised on social channels are resolved quickly and accurately
Fraud Monitoring: Be vigilant about detecting and reporting suspicious or fraudulent activity on social media. Coordinate with internal teams to mitigate risks and protect our users.
Listening & Trends: Monitor conversations, trends, and sentiment across platforms to identify new engagement opportunities and spot early signals of potential problems.
Getting Things Done: Beyond the scope of work and priorities, it is in the DNA of our company to do whatever it takes to win.
What you'll need
Fluency in English, Spanish and Portuguese is a must
At least 1 year of experience in Social Media / Community Management – preferably in tech, fintech, or consumer startups
Creativity, empathy, and cultural awareness (especially across LatAm) – you understand how to resonate with varied audiences, and can handle sensitive conversations with professionalism and empathy
A bias toward action: You’re resourceful, proactive, and comfortable working independently
You will need to be based in one of our LatAm locations - São Paulo, Bogota or Buenos Aires.
Benefits
Competitive salary
Discretionary monthly performance cash bonus
Latest technology to work with
Strong team that will help you improve your skills
About Us
At DolarApp we strive to change the way hundreds of millions of people in Latin America approach their everyday finances
We are a product-oriented company: do not expect to be working on legacy products but building world-class financial products from the ground up
We’ve hired some of the most talented people out there who have done it before – and we want you to join them
Originally posted on Himalayas
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