Role Overview
As a Solutions Analyst, you will provide exceptional customer experience while handling technical queries and complaints for our cloud-based healthcare solutions. You will prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels.
What You Will Do
Provide world-class customer support, develop an in-depth understanding of our cloud-based software, facilitate the resolution of simple to moderately complex technical issues, and work cross-functionally within the team to deliver quality, satisfaction, and resolutions to customers.
Why It Might Be a Fit
You will be energized and motivated by a fast-paced, dynamic, high-demand working environment, and you will have a strong understanding of administrative tasks and workflows for long-term care and medical facilities.
Requirements
- Understand the business processes and practices within a long-term care or medical facility
- Strong, demonstrable problem-solving skills
- Excellent communication skills, written and oral
- Energized and motivated by a fast-paced, dynamic, high-demand working environment
- Demonstrated ability to multi-task, prioritize, and manage customer expectations
- A quick learner with acumen for software and technology
- A patient and active listener who is detail-oriented
- High level of customer focus and empathy
- Familiarity with PointClickCare software is an asset
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition
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