We are seeking a Spanish-speaking Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our Spanish-speaking customers, providing assistance, resolving issues, and ensuring a positive customer experience. You will handle inquiries via phone, email, chat, or other communication channels, while maintaining professionalism, empathy, and efficiency.
Key Responsibilities
- Respond to customer inquiries in Spanish and English, providing accurate information and solutions.
- Assist customers with product or service-related questions, troubleshooting, and order support.
- Manage customer accounts by processing requests, updating information, and documenting interactions.
- Escalate complex issues to the appropriate departments when necessary.
- Maintain a high level of customer satisfaction by delivering timely, friendly, and effective service.
- Meet performance targets, including response time, resolution rate, and customer satisfaction scores.
- Contribute to a team-oriented environment, supporting colleagues and sharing knowledge.
Skills, Knowledge and Expertise
- Fluent in Spanish and English (written and spoken).
- Previous experience in customer service, call center, or a related field is preferred.
- Strong communication and active listening skills.
- Ability to multitask, problem-solve, and work under pressure.
- Tech-savvy with proficiency in using CRM systems, ticketing tools, and Microsoft Office/Google Suite.
- High attention to detail and a customer-first mindset.
Benefits
- Above market salary
- HMO on Day 1 for principal and two dependents
- Government-mandated benefits
- Performance-based Incentives
- Quarterly Company Events
- 1,000 PHP De Minimis
- Equipment and software provided
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