Driven. Engaging. Innovative. Do these words motivate you? If so, then we want to talk with you. Academy of Art University offers a rewarding employment experience for those who excel in a dynamic environment and who can consistently deliver high-caliber customer service. We thrive on ingenuity and pursue ideas every day that lead to extraordinary opportunities for tomorrow. Apply here for your next career!
Academy of Art University is seeking an experienced full-time Student Financial Services Representative to support new, continuing and International students. If you have an appreciation for the arts and education Academy of Art University encourages you to consider joining our team. Student Financial Services Representative communicate with students, by phone, email and sometimes virtually, every day. This position offers a rewarding opportunity to work with aspiring artists in a world-class city, while honing your professional skills in a dynamic, innovative, and engaging work environment.
Responsibilities:
Independently manage a portfolio of continuing students through the financial process
Answer student questions and anticipate financial concerns in a manner that is customer focused. Where necessary, counsel students to ensure financial obligations are honored
Analyze and evaluate student financial need and review funding sources including Federal Supplemental Educational Opportunity Grant, Pell Grant, Direct Loans, Cal Grant, Private Loans, and other financial aid programs
Inform and advise students and parents regarding eligibility and responsibilities of financial aid programs; interpret and explain policies, application procedures and availability of funding from various sources
Review and evaluate required documentation and package awards in accordance with established guidelines; interpret and apply Federal, State, and Institutional regulations to determine and certify student eligibility
Provides assistance in collections and communications regarding student accounts
Counsels students on resolving debt incurred and answers questions about their account
Track all financial aid documents. such as, FAFSA, Entrance Counseling, Stafford/Plus-Promissory notes, Award Notification, Manifesting Stafford Loans and Parent Plus Loan & Promissory Note and Exit Counseling
Keep students informed of their financial aid file and refund status
Run periodic reports prior to and during the term to determine which students have not completed their financial aid file; contact all students with an incomplete file
Checks NSLDS (National Student Loan Data System) and COD (Common Origination and Disbursement) to determine students who previously attended college
Inform and advice students regarding VA benefit eligibility, explain policies and discuss required documentation for certification
Work with other departments on all continuing students who have not completed their financial aid file; contact all students who have not applied for financial aid, have incomplete files, and or have gaps between financial aid and total costs
Qualifications:
At least one year of financial aid experience required
Bachelor's Degree preferred
Passionate about student success and higher education
Empathetic, patient, and positive
Excellent phone and written communication skills
Excellent time management and organizational skills
Attention to detail
Able to thrive in a dynamic and deadline-driven environment
Compensation: $19.00 - $24.04 per hour
Based on experience and location
Benefits:
Academy of Art University offers full-time employees health insurance, 401k options, paid vacation based on years of service (15 days' accrual at start), paid holidays, paid sick leave and a commuter benefit program. The Academy also offers full-time employees an opportunity to take one undergraduate course tuition free each semester.
Application Deadline: July 13, 2026
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Academy of Art University is an equal opportunity employer. All applicants will be considered regardless of age, Aids or HIV positive status, marital status, domestic partnership, medical condition or genetic characteristics, race or national origin, pregnancy, religion, sex, gender identity, gender or sexual orientation, name change, citizenship, physical or mental disability, veteran status or other status protected by federal, state, local or other law. Academy of Art University will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Equal access to the hiring process, services, and employment is available to all persons. Applicants requiring accommodations to the application and/or interview process should contact the Human Resources Department at [email protected].
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