We exist to create positive change for people and the planet. Join us and make a difference too!
SVP, Commercial Transformation
Location: US/UK Homebased
About the role
The SVP Commercial Transformation is a senior executive leadership role responsible for defining and executing a full end-to-end transformation of the global CRM ecosystem, spanning strategy, operating model, data, technology, and commercial execution. This role will lead the transition to a single, scalable, and data-driven CRM platform (e.g. Salesforce), ensuring alignment across Sales, Marketing, Customer Service, Finance, and IT, and embedding CRM as a core enabler of BSI’s end-to-end customer lifecycle. The individual will operate at the intersection of commercial strategy, enterprise technology, and data transformation, working in close partnership with System Integrators (SI partners), Salesforce, internal IT, and global commercial leadership to deliver measurable business outcomes.
Responsibilities:
Lead the global CRM transformation strategy and multi-year roadmap, aligning CRM with commercial, customer, and enterprise priorities while integrating with broader transformation initiatives.
Own the end-to-end CRM platform strategy, including Salesforce architecture, ecosystem integration, and delivery of large-scale transformation programs.
Drive platform consolidation, process standardization, and capability enhancement across people, processes, data, and technology.
Establish CRM as the trusted source of customer, pipeline, and revenue data through strong data governance, master data management, and data quality standards.
Enable advanced reporting, forecasting, predictive analytics, and data-driven decision-making across Sales, Marketing, and Finance.
Partner with commercial, IT, Finance, Data, and Transformation leaders, managing external partners and governance structures to ensure successful delivery and accountability.
Lead change management, training, and adoption initiatives to embed standardised CRM processes, improve user adoption, and promote CRM-first ways of working.
Define and track KPIs, value realisation, and ROI, delivering measurable improvements in CRM adoption, data quality, forecast accuracy, pipeline visibility, customer lifecycle management, and revenue performance.
To be successful in the role, you will have:
15+ years’ experience in CRM, commercial transformation, and enterprise technology leadership within complex, matrixed global organizations.
Extensive experience with System Integrators, Salesforce and other enterprise SaaS platforms, CPQ solutions, and ERP integrations.
Proven leadership of large-scale global CRM transformation programs, preferably Salesforce-based.
Strong commercial expertise in sales operations, revenue operations, go-to-market strategy, pipeline management, forecasting, and customer lifecycle optimization.
Demonstrated ability to align technology investments with revenue growth, customer outcomes, and commercial performance.
Deep experience in data and systems transformation, including data governance, master data management, systems integration, analytics platforms, and data-driven performance management.
Strong strategic thinking, execution, program governance, stakeholder management, executive communication, and cross-functional leadership capabilities.
Bachelor’s degree and PMP certification, with expertise in enterprise transformation, change leadership, data-driven decision-making, and balancing commercial objectives with technical and data requirements.
We’re building an organisation that meets the challenges of tomorrow. Want to grow with us?
We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe.
Now we’re taking on society’s biggest challenges. We’re developing standards and guidelines that will help our customers get to net zero, and we’re defining the way new technologies such as AI impact all our lives.
We’re focused on our future – and we’re looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you’ll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You’ll contribute to work that shapes industries and enhances lives – and you’ll take pride in what you do.
We’re looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you, apply now. Together, we can help create a better society and a more sustainable world.
D&I Policy
The world needs fresh thinking and new perspectives to tackle its biggest challenges. It’s why, at BSI, we’re committed to creating a collaborative environment where everyone can contribute. Whatever your background, experience or outlook, here you can be your best self and do your best work.
If you have a disability or a health condition, please let us know if you need any reasonable adjustments to the recruitment process.
About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
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