Systems Analyst

Job title: Systems Analyst in Boston, MA at Analysis Group
Company: Analysis Group
Job description: Overview:Analysis Group is one of the largest international economics consulting firms, with more than 1,500 professionals across 15 offices in North America, Europe, and Asia. Since 1981, we have provided expertise in economics, finance, health care analytics, and strategy to top law firms, Fortune Global 500 companies, and government agencies worldwide. Our internal experts, together with our network of affiliated experts from academia, industry, and government, offer our clients exceptional breadth and depth of expertise.The Systems Analyst is a member of the Business Systems team, responsible for optimizing business processes and supporting the enterprise applications used by administrative departments, including Human Resources (HR), Legal, Marketing, and Office Administration and Operations. This role also supports the firm-wide adoption and effective use of Microsoft 365 tools, including SharePoint, Power Automate, and Copilot, to enhance collaboration, automation, and productivity.The Systems Analyst participates in the implementation and enhancement of business systems, develops integrations, automates workflows, resolves production issues, and provides ongoing technical support. Key platforms supported include ServiceNow, NetDocuments, SugarCRM, Workday, SharePoint, and Power Automate, with integration and automation solutions developed using low-code platforms. The role also involves support for a variety of smaller SaaS applications used across departments.Essential Job Functions and Responsibilities:

• Develop a deep understanding of HR, Legal, Marketing, and Admin & Ops business processes, data requirements, and system integration points.
• Learn and support enterprise SaaS applications including ServiceNow, NetDocuments, SugarCRM, Workday, and others as needed.
• Collaborate with business technical leads, vendors, and other IT groups to deliver solutions that align with organizational goals.
• Design, build, and maintain solutions using SharePoint Online, Power Automate, and Microsoft Forms to support intranet content, automate workflows, enable data collection and reporting, and connect business systems across administrative functions.
• Leverage Copilot, Chat GPT and other AI tools within solutions where appropriate.
• Perform routine administrative and monitoring tasks to ensure system stability and performance across multiple applications.
• Provide timely resolution for incidents and production issues, including root cause analysis and post-resolution reviews.
• Create technical and user documentation for system configurations, integrations, and support procedures.

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or related work experience.
• 3+ years of experience as a Systems Analyst or related role supporting enterprise business systems.
• Prior experience in professional services or legal industry preferred.
• Experience working with HR, Legal, or other administrative departments preferred.
• Strong, creative, analytical and problem-solving skills; ability to diagnose issues across systems and recommend/implement solutions.
• Proficiency with SharePoint, Power Automate, and Microsoft 365 tools.
• Proficiency with SQL queries and stored procedures.
• Experience with low-code/no-code platforms and tools.
• Excellent written and verbal communication skills with the ability to document and explain complex systems clearly.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Experience with platforms such as ServiceNow, NetDocuments, SugarCRM, Workday, or similar systems a plus.
• Familiarity with agile project methods and system change management practices.
• Understanding of data security, compliance, and privacy considerations.
• Experience with C# and familiarity with APIs and integration frameworks a plus.
• An inclusive and growth-oriented mindset, strong interpersonal skills, and an ability to work across differences.
• To the extent permitted by applicable law, eligible candidates must be authorized to work in the United States without sponsorship or restriction, now and in the future.

Analysis Group embraces equal opportunity. We are committed to building teams that bring a variety of backgrounds, perspectives, and skills, as we believe that a strong and inclusive workforce directly supports our goal of providing the highest-quality work. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other class protected under applicable federal, state, or local law, and we encourage candidates of all backgrounds to apply.#LI-HYBRID Privacy Notice:For information about Analysis Group’s privacy practices, please refer to the applicable Analysis Group . :

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view the EEOC’s “Know Your Rights” poster

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Expected salary:
Location: Boston, MA
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