We are seeking a highly qualified and motivated compensation focused Technical Account Manager (TAM) to join our Customer Organization. This role will serve as a trusted technical advisor and advocate for our customers, ensuring they derive maximum value from our solutions.
Requirements
- Bachelor’s degree in Human Resources, Compensation, Data Analytics, Information Systems or other related field.
- 3+ years of experience in a technical account management or other technical customer experience roles.
- 3+ years in a human resources or compensation professional role ideally within the SaaS or compensation industry.
- Experience working with Payscale Marketpay or Payscale Payfactors products.
- Strong technical background with expertise in compensation data, survey data, HCM systems, APIs, SFTPs, and SSO.
- Experience with CRM and support ticketing systems (e.g., Salesforce, Atlassian Tools).
- Advanced Excel skills and knowledge of Tableau.
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues in a timely manner.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
- Proven ability to manage multiple accounts and prioritize tasks effectively.
- Customer-centric mindset with a passion for delivering exceptional service and support.
Benefits
- Flexible paid time off, giving you the opportunity to rest, relax and recharge away from work
- 14 Paid Company Holidays, includes 2 floating holidays (you choose!)
- A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
- Unlimited infertility coverage benefits through our medical plans
- Additional supplemental health benefits offered to you and your family
- 401(k) retirement program with a fully vested immediate company match
- 16 weeks of paid parental leave for birthing and non-birthing parents
- Health Savings Account (HSA) options and company contributions each pay period
- Flexible Spending Account (FSA) options for pre-tax employee allocations
- Annual remote work stipend to be used on wellness or home office equipment
Originally posted on