Philips is a health technology company dedicated to improving lives through accessible healthcare. The Technical Consultant role focuses on customer relationship management, providing technical recommendations, and ensuring high-quality service delivery for patient monitoring solutions.
Responsibilities
- Provide technical recommendations that best suit the environment based on customer requirements, support the transition from a break fix operating model to a customer solutions focused operating model. Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty
- Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners. Coordinate project resources and tasks, enabling team members to focus on customer deliverables
- Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements
- Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions). Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems
- Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required
Skills
- 1+ year of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment
- Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred
- Network configuration and/or troubleshooting experience
- Cisco Certified Network Associate (CCNA) certification (or required to obtain within 6 months from beginning of employment)
- Bachelor's degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and above listed experience
- Ability to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position
- Ability to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements
- Ability to work flexible hours (based on business needs to include overtime, weekends, and on-call rotations)
- Ability to wear all required personal protective equipment
Benefits
- Field service incentive bonus plans
- On-call pay
- Company fleet/car
- Training
- Advancement opportunities
- Annual incentive plan
- Sales commission
- Long-term incentives
- Generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- Stock purchase plan
- Education reimbursement
Company Overview
Philips is a technology company that operates in various fields, including healthcare, consumer electronics, lighting, and home appliances. It was founded in 1891, and is headquartered in Amsterdam, Noord-Holland, NLD, with a workforce of 10001+ employees. Its website is https://www.usa.philips.com.
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