Teleperformance is a leading global provider of customer experience management solutions. With a strong presence in over 80 countries, we deliver exceptional services to clients across various industries. We are committed to creating a positive work environment and providing excellent growth opportunities for our employees.
Position Overview
We are currently seeking a motivated Resolution Expert to join our team. As a Resolution Expert, you will play a critical role in resolving customer issues and ensuring customer satisfaction. This is a full-time position with rotational shifts and offs.
Responsibilities
- Address customer queries and concerns promptly and professionally.
- Provide effective resolutions to customer issues, ensuring high customer satisfaction.
- Handle a high volume of customer interactions via phone, email, and chat.
- Collaborate with internal teams to escalate and resolve complex customer cases.
- Maintain accurate and detailed records of customer interactions and solutions provided.
- Ensure adherence to company policies and procedures while delivering exceptional service.
- Stay updated on product knowledge and industry trends to provide accurate information to customers.
- Assist in training new team members and sharing best practices.
Requirements and Qualifications
- High school diploma or equivalent. Undergraduates and graduates are welcome to apply.
- Strong verbal and written communication skills in English.
- Excellent problem-solving and decision-making abilities.
- Ability to work effectively in a fast-paced and dynamic environment.
- Proficient computer skills and familiarity with customer service software.
- Self-motivated with a strong customer-centric mindset.
- Availability to work 6 days a week, including rotational shifts and offs.
- Freshers are encouraged to apply.
- Must have a stable internet connection with the following system configuration:
- Processor: Intel Core i5 or equivalent.
- RAM: 8GB.
- Internet Speed: Minimum 25Mbps download and 25Mbps upload.
- USB Headset.
- Webcam.
- Battery Backup (optional for laptop users but mandatory for desktop users).
How to Apply
Interested candidates can submit their CV to 9713077857 or email it to [company email address].
Company Benefits
- Competitive salary based on experience and qualifications.
- Full-time employment with permanent status.
- Opportunities for growth and career development.
- Positive work environment with a diverse and inclusive culture.
- Comprehensive training and ongoing support.
- Access to employee benefits and perks.
About the Company
Teleperformance is a leading BPO/Call Centre company specializing in customer experience management. Our Customer Success, Service & Operations department is dedicated to providing exceptional support and ensuring customer satisfaction. Join our team and become a part of our success story!
Note: Only shortlisted candidates will be contacted for further assessment.
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