Overview
Travel Sales AgentLocation: Remote (U.S.)
About The Role
World Travel Holdings is seeking motivated Travel Sales Agents who thrive on building strong client relationships, closing sales, and driving repeat and referral business. If you're passionate about delivering exceptional service and ready to turn your love of travel into a rewarding remote career, this could be the perfect opportunity.
What We Offer…
- Pay: Average first-year earnings are approximately $40K with greater potential as you gain experience. Compensation includes a guaranteed base pay of $15/hour or performance-based incentives, whichever is greater.
- Training: Paid initial training and ongoing development to support your growth and success.
- Equipment: We’ll provide you with the computer equipment and headset needed to work remote.
- Support: Our internal support team is available real-time to help you be successful.
- Benefits: Eligible 90 days after hire to include medical, dental, 401K, paid time off, and more.
- Travel Perks: Experience the industry through deeply discounted cruises, access to travel agent rates, and more.
About World Travel HoldingsWorld Travel Holdings is the nation’s largest cruise agency and an award‑winning leisure travel company with nearly 40 travel brands. Headquartered in Fort Lauderdale, FL, we offer a people‑focused culture with a strong commitment to employee engagement and remote work. Learn more: WorldTravelHoldings.com .
Responsibilities
Key Responsibilities
- Serve as a trusted travel advisor by delivering expert recommendations tailored to customer needs.
- Build new customer relationships by handling 1–2 inbound calls per hour.
- Accurately process new vacation reservations and make requested changes to existing reservations in a timely manner.
- Adhere to our Customer Connection methodology to ensure customers receive a remarkable experience.
- Manage assigned leads by completing multiple follow-up touchpoints and updating CRM records.
- Proactively engage prospective customers through targeted outreach campaigns.
- Navigate through multiple browsers and systems, chat via instant messaging, and respond to emails all while maintaining an engaged conversation with our customer.
- Consistently meet or exceed sales goals by applying team lead feedback, executing sales strategies, and prioritizing calls effectively.
- Remain accessible and responsive via phone, email, and chat during scheduled work hours.
- Engage in team meetings and training to build knowledge and stay informed of company initiatives.
Qualifications
Qualifications
- Schedule Adherence: Reliable and available to work a full-time schedule between 35-45 hours/week based on business needs. Additional schedule requirements include:
- 6-week training schedule: Monday-Friday, 10am-7pm EST.
- 1st schedule post-training: You’ll be assigned a schedule based on business needs, lasting several weeks until the next shift bid. Shifts may fall between 11:00 AM–11:30 PM EST, Sunday through Saturday, and can include weekends, holidays, and non-consecutive days off.
- Shift-Bid scheduling: Schedules change quarterly based on shift-bid rankings and vary between 6:00 AM–2:00 AM EST, Sunday–Saturday. They can include weekends, holidays, and non-consecutive days off.
- Sales: Minimum of 1 year in a sales role with demonstrated success in building and maintaining client relationships.
- Tech Savvy: Strong typing skills and proficient with internet navigation, chat, email, and Microsoft Office.
- Communication: Ability to communicate through all mediums (verbal, listening, written) and confidence to make outbound, follow-up calls to customers.
- Receptive: Open to receive coaching feedback through regular meetings and apply learnings.
- Dexterity: Able to concentrate and sit or stand at a desk while viewing a computer screen repetitively and answering the phone for each scheduled shift.
- Remote: Self-motivated and adaptable to succeed in a structured virtual call center with reliable internet (at least 5.0 Mbps upload / 10 Mbps download).
- Workspace: Must have a private, distraction-free workspace where you can focus. To avoid overlap, your home office must be in a different residence from any other current remote employee.
Benefits
Benefits Overview:
- Comprehensive medical, dental, and vision coverage
- Company-paid life and disability insurance
- 401(k) with discretionary company match
- Paid time off and holidays
- Travel discounts and employee perks
- Employee Assistance Program (EAP)
- Professional development and learning opportunities
EEO Statement
is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any status protected by applicable law.
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