Colorado Credit Union is seeking a Universal Associate to serve as the liaison between the credit union and its members. This role involves assisting members with their financial needs, performing teller transactions, and building strong relationships through exceptional customer service.
Responsibilities
- Uphold CCU's core values: Be the Advocate, Embrace Curiosity, and Be Compassionate
- Welcome members to the branch, assist with their orientation, and guide them in using branch technology and additional services like online or mobile banking and remote deposit capture
- Be knowledgeable and enthusiastic about our products and services, ensuring you can confidently discuss and recommend the best options for each member
- Exhibit strong sales skills and a positive attitude to meet monthly and annual branch goals. Generate referrals to other business areas within the Credit Union (e.g., mortgages, business accounts, financial planning)
- Build loyal member relationships by understanding their needs, providing sound advice, and tailoring financial solutions to each member
- Process all types of teller transactions and account maintenance accurately and promptly or refer to the appropriate staff member
- Process new account applications and correspondence promptly, following Credit Union standards
- Assist members with special needs such as IRAs, non-individual accounts, online/mobile banking support, account settlements, etc
- Respond to member inquiries daily, providing forms, resolving problems, or answering questions
- Consult with loan applicants about their current and future financial needs
- Open new accounts, assist with loan applications and inquiries, facilitate loan closings, and address questions related to accounts and loans
- Demonstrate initiative, a commitment to continuous learning and the ability to adapt to changing demands and requirements
- Adhere to all service standards outlined in the Credit Union's policies and procedures
- Collaborate effectively with team members to provide exceptional service and enhance the members’ experience
- Support promotions and strategies to achieve Credit Union goals
- Assist branch management with compliance, policies and procedures, balancing, branch audits, branch opening and closing processes, monthly reporting, and member service issues
- Ensure compliance with all company, state, and federal rules and regulations
- Complete required Bank Secrecy Act (BSA) documentation accurately and timely, in compliance with BSA policies and procedures, including new account and wire procedures, OFAC, CTR, and SAR
- Participate in Credit Union business development and community relations activities
- Ensure lending operations comply with established Credit Union policies, procedures, approval authority, and all fair lending laws (e.g., Equal Credit Opportunity Act, Consumer Credit Protection Act, Truth In Lending Act, Fair Housing Act, Home Mortgage Disclosure Act). Ensure compliance with non-discrimination provisions of applicable fair lending laws and regulations
- Maintain attendance in accordance with CCU standards, ensuring it does not affect member service or branch performance
- Perform other duties as needed or requested
Skills
- High school diploma or equivalent training/experience
- Previous sales or customer service experience required
- Six months to one year of banking or loan experience preferred
Benefits
- Medical/Dental/Vision Insurance
- Company Paid Life, Short-term Disability, and Long-term Disability Insurance
- 401k Employer Contributions & Match
- Annual Profit Sharing funded into the 401k
- Tuition Reimbursement (Max $5,250.00/annually)
- Paid Time Off
- Company Paid Holidays
- Work-Life Balance and Flexible Work Schedules
- Cross-Training and Career Development Opportunities
- Employee Recognition Program
- Monthly Commission Opportunities
- Annual Bonus Based on Company Performance
Company Overview
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