Why Penn Medicine? – A Visionary Health System Shaping the Future of Care
Penn Medicine stands at the intersection of cutting‑edge research, world‑class patient care, and the education of tomorrow’s health‑care leaders. As a globally recognized academic medical center, we collaborate across disciplines to turn scientific breakthroughs into real‑world treatments that improve lives daily. Our culture is built on curiosity, compassion, and a relentless commitment to excellence. By joining our team, you become part of an organization where every employee’s contribution drives innovative therapies, transformational patient experiences, and a healthier future for communities worldwide.
Position Snapshot – Clinical Coordinator RN (Remote) – Cardiac Electrophysiology Remote Monitoring
Location: 100% Remote (U.S. based) – work from home while staying fully integrated with HUP’s Philadelphia campus.
Employment Type: Full‑time, permanent.
Start Date: Immediate – we need a leader ready to step in and make an impact right away.
Compensation: Competitive salary plus a comprehensive benefits package tailored to support your professional and personal growth.
Reporting To: Director of Electrophysiology Services, with direct collaboration with physicians, advanced practice providers, and external device‑vendor partners.
Role Overview – Your Mission as Clinical Coordinator RN
The Clinical Coordinator RN serves as the operational and clinical hub of the Cardiac Electrophysiology (EP) Remote Monitoring Clinic. You will lead a multidisciplinary team of nine staff members—including Patient Services Associates, Administrative Services Associates, Remote Device Associates, and an Administrative Coordinator—to ensure seamless, high‑quality remote monitoring of pacemakers, implantable cardioverter‑defibrillators (ICDs), and implantable cardiac monitors/loop recorders.
In this role you will blend clinical expertise with strategic leadership, overseeing patient enrollment, transmission scheduling, device data review, billing compliance, and continuous workflow optimization. You will act as the primary liaison between our EP physicians, the remote monitoring team, and device manufacturers, guaranteeing that every remote transmission is captured, triaged, documented, and acted upon in accordance with the highest standards of patient safety and regulatory compliance.
Key Responsibilities – What You’ll Do Every Day
- Team Leadership & Management: Supervise, mentor, and evaluate a nine‑person team; coordinate staffing schedules, track productivity metrics, and champion professional development initiatives.
- Remote Monitoring Operations: Oversee enrollment of patients into Paceart Optima and EPIC, schedule transmissions, verify connectivity, and ensure timely review of all incoming device data.
- Clinical Triage & Coordination: Review remote alerts, classify urgency, and collaborate with electrophysiologists, physicians, and advanced practice providers (APPs) to initiate appropriate clinical actions.
- Documentation & Compliance: Maintain accurate, audit‑ready records of all remote transmissions in EPIC and Paceart Optima; ensure adherence to departmental policies, HIPAA regulations, and CMS billing guidelines.
- Vendor Relations: Serve as the central point of contact for device manufacturers; manage enrollment processes, reconcile reports, and resolve technical or service‑related issues.
- Patient Education & Support: Conduct telephonic outreach to educate patients on remote monitoring procedures, troubleshoot connectivity challenges, and reinforce adherence to follow‑up schedules.
- Billing & Revenue Cycle Management: Verify that remote device services are billed correctly, monitor reimbursement trends, and work with the finance team to address denials or discrepancies.
- Workflow Optimization: Analyze current processes, identify bottlenecks, and implement evidence‑based improvements that enhance efficiency, reduce errors, and improve patient outcomes.
- Quality Improvement & Reporting: Lead data‑driven quality initiatives, generate performance dashboards, and present findings to senior leadership for strategic decision‑making.
- Regulatory Oversight: Ensure the clinic meets all state, federal, and accreditation standards; prepare for and support internal and external audits.
Essential Qualifications – The Must‑Haves
- Registered Nurse (RN) licensure in Pennsylvania: Active, unrestricted license to practice nursing.
- Basic Cardiac Life Support (BCLS) certification: Current certification required.
- Advanced Cardiovascular Life Support (ACLS) or Pediatric Advanced Life Support (PALS): Current certification required.
- IBHRE Certification: Demonstrates expertise in cardiac device monitoring and patient safety.
- Bachelor’s degree in Nursing, Health Sciences, or a related field: Minimum required; graduate degree is a plus.
- 3‑5 years of direct experience with cardiac electrophysiology devices and remote monitoring platforms: Proven ability to interpret device data and coordinate patient care.
- 2‑3 years of ambulatory care nursing experience: Preference for candidates who have managed high‑volume outpatient populations.
- Strong communication skills: Ability to convey complex technical information clearly to patients, clinicians, and vendors.
- Proficiency with electronic health records (EHR) and remote monitoring software: Experience with EPIC and Paceart Optima highly desirable.
Preferred Qualifications – The “Nice to Have” Extras
- Management or supervisory experience within a clinical setting.
- Formal training in quality improvement methodologies (e.g., Lean, Six Sigma).
- Experience with telehealth platforms and virtual patient engagement strategies.
- Advanced certifications such as Certified Cardiac Nurse (CCN) or Certified Electrophysiology Nurse (CEN).
- Familiarity with Medicare and Medicaid billing rules for remote cardiac monitoring services.
Core Skills & Competencies – What Sets You Up for Success
- Clinical Acumen: Deep understanding of cardiac electrophysiology, device functionality, and patient safety considerations.
- Leadership & Team Building: Ability to inspire, motivate, and develop staff while fostering a collaborative culture.
- Analytical Thinking: Skill in interpreting device data trends, identifying risk signals, and making evidence‑based decisions.
- Technology Savvy: Comfort navigating complex software ecosystems, troubleshooting technical issues, and training others.
- Organizational Excellence: Strong time‑management, prioritization, and documentation practices.
- Patient‑Centric Mindset: Commitment to delivering compassionate, culturally competent care that empowers patients.
- Regulatory Knowledge: Up‑to‑date familiarity with HIPAA, CMS, and FDA regulations related to remote cardiac monitoring.
Compensation, Benefits & Perks – Investing in You
Penn Medicine offers a market‑competitive salary that reflects your experience, expertise, and the critical nature of this role. In addition to base compensation, we provide a comprehensive benefits suite designed to promote wellness, financial security, and lifelong learning:
- Health & Wellness: Medical, dental, vision coverage; flexible spending accounts; employee assistance program; on‑site and virtual wellness initiatives.
- Retirement Planning: 401(k) with generous employer match and pension options.
- Paid Time Off: Vacation, sick leave, holidays, and paid parental leave to support work‑life balance.
- Professional Development: Tuition assistance, certification reimbursement, mentorship programs, and access to Penn Medicine’s world‑class educational resources.
- Technology Stipend: Home office equipment allowance to ensure you have a productive remote workspace.
- Recognition Programs: Awards, peer‑recognition platforms, and career advancement pathways for high‑performing staff.
- Community Impact: Opportunities to engage in research initiatives, quality improvement projects, and community outreach programs.
Career Growth & Learning – Your Pathway to Leadership
At Penn Medicine, your career is a journey, not a destination. As Clinical Coordinator RN, you will have direct exposure to senior electrophysiology physicians, research leaders, and health‑system executives, positioning you for future advancement into senior operational roles, such as Director of Remote Monitoring Services, Clinical Manager, or Vice‑President of Clinical Operations. We invest heavily in continuous learning, offering:
- Access to Penn Medicine’s academic courses and grand rounds.
- Leadership development curricula focused on strategic planning, finance, and change management.
- Mentorship pairing with seasoned clinicians and administrators.
- Opportunities to present at national conferences and publish in peer‑reviewed journals.
Your growth is supported by a culture that celebrates curiosity, encourages innovation, and rewards excellence.
Work Environment & Culture – What It’s Like to Be Part of Our Team
Even though the role is remote, you will remain embedded in a vibrant, collaborative community that values transparency, inclusivity, and mutual respect. Our team operates with a shared purpose: to deliver safe, timely, and patient‑focused care through advanced technology. Highlights of our environment include:
- Interdisciplinary Collaboration: Daily virtual huddles with physicians, APPs, engineers, and quality specialists.
- Flexibility: Remote work policies that empower you to balance personal commitments while meeting clinical responsibilities.
- Diversity & Inclusion: An active DEI council, employee resource groups, and ongoing bias‑training initiatives.
- Innovation‑Driven Mindset: Access to emerging technologies, research trials, and pilot programs in digital health.
How to Apply – Take the Next Step Toward Impactful Leadership
If you are a dynamic, patient‑focused RN with a passion for cardiac electrophysiology and a talent for leading high‑performing teams, we encourage you to apply today. Penn Medicine welcomes candidates from diverse backgrounds and values the unique perspectives each individual brings.
Ready to make a difference? Click the link below to submit your application, attach your resume, and share a brief cover letter highlighting why you are the perfect fit for this role.
Closing Statement – Your Future Starts Here
At Penn Medicine, we believe that the best care for our patients begins with the best care for our employees. By joining our Remote Cardiac Electrophysiology Monitoring team, you will not only advance your professional expertise but also contribute to life‑saving innovations that echo across the globe. We look forward to welcoming a visionary leader who shares our dedication to excellence, compassion, and continuous improvement.
Apply Now