Join the Team at Zions Bancorporation as a Call Center Service Representative - Remote
Become a vital part of our dynamic team as a Call Center Service Representative - Remote at Zions Bancorporation, based in St. George, Utah! This role offers the opportunity to work in a 100% remote environment, providing top-notch customer service and support to our clients through inbound phone interactions. As a leader in the financial services industry, we are committed to fostering a culture that values diversity, equity, and inclusion, and we are seeking individuals who share our passion for delivering exceptional customer experiences.
About Zions Bancorporation
At Zions Bancorporation, we are transforming what it means to work for a financial institution. Our people are what set us apart and make us great. Together, we are building a culture that values diversity, celebrates growth, and creates a place of belonging for all our team members. We are committed to helping our people grow, develop, and advance in their careers - 33% of our job openings are filled by internal candidates. Our Workforce of the Future, Diversity, Equity, and Inclusion (DEI) programs, and Up-Skilling initiatives will open doors for you to build your network across the organization, strengthen your technical and soft skills, and give you opportunities to volunteer in the local communities that we serve.
Your Purpose as a Call Center Service Representative
As a Call Center Service Representative, your primary goal will be to deliver meaningful solutions for our customers through inbound phone interactions. Your responsibilities will include:
- Providing exceptional customer service and support to our clients
- Developing a deep understanding of our products and services to effectively address customer inquiries
- Seeking to add value to each customer's experience by sharing your knowledge of our products and services
- Inspiring our customers to tell someone about their positive experience
- Building meaningful relationships with our customers
- Continuously learning and developing your skills and knowledge in technology, banking, and leadership to help grow your career
What You Can Expect
As a Call Center Service Representative at Zions Bancorporation, you can expect:
- A 100% fully remote position (requires internet connection and workspace free from distractions)
- 12 weeks of virtual online training that begins on December 4 at 12:30 pm MST
- Paid training hours Monday-Friday, 12:30 pm-9:00 pm MST
- A starting hourly wage of $17.00
- An additional $.75 per hour for bilingual Spanish speakers upon completion of training and passing a Spanish language assessment
- An additional $.75 per hour for cross-training and proven performance after 6 months or less
- Milestone bonuses at 6 months ($500), 12 months ($1,000), and 18 months ($1,500)
- Flexibility to help you balance life and work; full-time, part-time, and flexible shifts available after training
What Makes You a Great Fit?
To be successful as a Call Center Service Representative at Zions Bancorporation, you should:
- Live within 90 miles of St. George, UT
- Have a passion for serving others, learning continuously, and contributing positively to our culture
- Enjoy interacting with customers using your outstanding communication skills
- Have experience helping customers solve problems, educate on products/services, and putting the customer first
- Possess knowledge of banking and financial services (a plus)
- Be proficient in various computer software, able to navigate multiple systems, and have strong keyboarding skills
- Hold a high school diploma or equivalent
What Makes Us a Great Fit?
At Zions Bancorporation, we offer:
- A culture committed to your success
- 100% remote work environment - save money, save commute time
- Competitive pay, plus monthly incentive opportunities
- Medical, Dental, and Vision Insurance - starting day one!
- Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance
- Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
- Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays, and any applicable state holidays
- 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
- Mental health benefits including coaching and therapy sessions
- Employee Ambassador preferred banking products
- Monthly contests to keep things fun and rewarding
- Professional development/leadership development opportunities
Career Growth Opportunities and Learning Benefits
At Zions Bancorporation, we are committed to helping our people grow, develop, and advance in their careers. We offer a range of career growth opportunities and learning benefits, including:
- Internal job postings and career advancement opportunities
- Professional development and leadership development programs
- Mentorship and coaching programs
- Industry-specific training and development programs
Work Environment and Company Culture Highlights
At Zions Bancorporation, we pride ourselves on our positive and supportive work environment. Some highlights of our company culture include:
- A culture committed to diversity, equity, and inclusion
- Opportunities for professional growth and development
- Regular feedback and coaching
Compensation, Perks, and Benefits
We offer a comprehensive compensation package that includes:
- Competitive salary and hourly wage
- Opportunities for bonuses and incentives
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- 401(k) plan with company match
- Profit Sharing and competitive compensation in line with work experience
Testimonials
Don't just take our word for it! Here's what some of our current and former employees have to say about working at Zions Bancorporation:
- "When I started here at the Call Center, I thought I would only give this a three-month try but getting to know the people I work with, found a work family which I felt I had to be a part of. Fourteen years later, I'm still here because of the wonderful work environment that was afforded to me!"
- "Zions Bank is so willing to invest in people, and if you want to accomplish something here the leadership will help you every step of the way. I have had nothing but support and encouragement throughout my time here and have been given an opportunity to truly make Zions Bank my career."
Submit Your Application
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
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