Join Our Team as a Care Coordinator and Make a Difference in Whole Person Health
Vaya Health, a leading healthcare organization, is seeking a highly skilled and compassionate Care Coordinator to join our team on a remote basis. As a Care Coordinator, you will play a vital role in providing proactive intervention and telephonic coordination of care to eligible members, ensuring they receive appropriate screening, assessment, services, and care transitions. If you have a passion for delivering exceptional care and are looking for a rewarding career opportunity, we encourage you to apply.
About Vaya Health and Our Mission
Vaya Health is dedicated to improving the health and well-being of individuals with complex needs. Our mission is to provide high-quality, person-centered care that addresses the unique needs of each member. We believe in fostering a culture of compassion, empathy, and respect, and we are committed to making a positive impact in the lives of those we serve.
Key Responsibilities:
- Conduct telephonic outreach and engagement activities for members eligible for Tailored Care Management and NC Healthy Opportunities Pilot services.
- Administer screenings and assessments to identify member needs and develop person-centered care plans.
- Link members to appropriate care and services, including locating providers, scheduling appointments, and providing education on health topics.
- Manage transitions of care between settings, ensuring seamless discharge planning and follow-up.
- Assess eligibility for the NC Healthy Opportunities Pilot and link eligible members to these services using the NCCARE360 software platform.
- Document activities in designated software platforms according to Vaya policy and procedure.
Essential Qualifications:
- Bachelor's degree in a human service-related field (such as Psychology, Social Work, etc.).
- Two (2) years of post-degree progressive experience providing similar services to the population served.
- Exceptional interpersonal skills, effective oral and written communication skills, and the ability to make prompt independent decisions.
- Problem-solving, negotiation, and conflict resolution skills.
- Knowledge of Behavioral Health/I/DD Tailored Plan (Tailored Plan) eligibility and services.
- Working understanding of whole-person health and health-related resource needs.
Preferred Qualifications:
- Call Center (inbound/outbound) experience.
- Tailored Care Management experience.
- Care Coordination experience.
- NC Healthy Opportunities Pilot experience.
Skills and Competencies:
- Diplomacy and discretion to effectively negotiate and resolve issues.
- Detail-oriented with ability to organize multiple tasks and priorities.
- Proficient in Microsoft Office products (Word, Excel, PowerPoint, Outlook, Teams, etc.).
- Ability to work in a fast-paced environment with changing priorities.
What We Offer:
Compensation and Benefits:
Vaya Health offers a competitive salary and a comprehensive benefits package, including:
- Competitive salary depending on qualifications and experience.
- Opportunities for professional growth and development.
- Comprehensive training and support.
- Flexible work arrangements, including remote work options.
Career Growth Opportunities and Learning Benefits:
At Vaya Health, we are committed to supporting the career growth and development of our team members. We offer:
- Regular training and education opportunities.
- Access to mentorship and coaching.
- Opportunities for advancement and promotion.
Work Environment and Company Culture:
Vaya Health is a dynamic and supportive work environment that values:
- Collaboration and teamwork.
- Innovation and creativity.
- Compassion and empathy.
- Diversity and inclusion.
How to Apply:
If you are a motivated and compassionate professional looking to make a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our Career Center at https://www.vayahealth.com/about/careers/ to submit your application.
Equal Opportunity Employer:
Vaya Health is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.
Deadline for Application:
This position is open until filled. We encourage you to apply as soon as possible to be considered for this opportunity.
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