Join LifeLink's Mission to Save Lives as a Remote Administrator on Call
LifeLink is a pioneering organization dedicated to maximizing the gift of life while giving hope to donor families and transplant patients. With a rich history dating back to 1982, we have established a culture of compassion, excellence, legacy, people, and quality. Our mission is to honor donors and save lives through organ and tissue donation. We are now seeking a highly skilled and dedicated Remote Administrator on Call to join our team of professionals who are committed to saving lives.
About LifeLink
At LifeLink, we value compassion, excellence, legacy, people, and quality. Our vision is to make a positive impact on the lives of donor families and transplant patients. We offer a competitive salary, company-paid medical, dental, disability, and life insurance, a generous pension plan, paid vacation, sick days, and holidays. We also provide a fitness membership reimbursement and a dynamic work environment that encourages career growth and learning.
Job Summary
We are seeking a Remote Administrator on Call (Remote AOC) to support our recovery services staff in overseeing activities related to donor assessment and recovery. The successful candidate will work closely with our team of AOCs to provide consistent oversight, utilizing evidence-based critical thinking, organizational policy and procedures, and regulatory standards/requirements. The goal of this role is to ensure quality and process improvement throughout the donation process, safeguarding all pertinent documentation and information, and providing successful outcomes for every assigned case.
Key Responsibilities
- Collaborate with the Referral Coordinator (RC) to provide high-level support and customer service to referring hospitals and organizations, ensuring the highest level of support and customer service.
- Maintain awareness of all active donors and referrals, providing the legal next-of-kin with disclosure of donation status or approach for organ and tissue donation, ensuring the use of appropriate resources.
- Provide real-time direction and guidance to staff for identification, evaluation, authorization, clinical management, organ allocation, and surgical recovery, directed towards maximizing every organ donation opportunity.
- Proactively engage with staff to provide thorough, in-depth guidance utilizing highly developed clinical expertise and advanced knowledge of the organ donation process.
- Participate in performance improvement initiatives, identifying trends and supporting formal staff education needs, including involvement in regular case activity reviews.
- Engage in review, education, and required organizational meetings to promote best practice sharing and interdepartmental collaboration.
- Provide regulatory oversight and verification of critical aspects of the donation process, such as brain death documentation, hemodilution, additional risk status, infectious disease testing results, allocation variances, and transplant center/surgeon issues.
- Perform other duties as assigned.
Requirements
- Bachelor's degree or equivalent combination of education, management, and/or AOC experience.
- Minimum of three years' experience as a procurement organization clinical coordinator or two years in management and/or AOC.
- Advanced knowledge of human anatomy and medical terminology, organ perfusion, strong decision-making capabilities, and strong attention to detail.
- Remain current on all LifeLink and OPTN policies, CMS regulations, and relevant state and federal laws.
- Excellent verbal and written communication and customer service skills.
- Ability to work within a high-paced and elevated stress environment due to the nature of work involving death and dying, causing emotional and physical stressors.
- Ability to prioritize remote work (computer and smartphone) to accomplish the goals for all active donors and referrals, meeting the needs of all stakeholders.
Skills and Competencies
- Strong clinical expertise and advanced knowledge of the organ donation process.
- Excellent communication and customer service skills.
- Ability to work in a high-paced and elevated stress environment.
- Strong attention to detail and decision-making capabilities.
- Ability to prioritize remote work and manage multiple tasks.
Career Growth Opportunities and Learning Benefits
At LifeLink, we are committed to the growth and development of our employees. We offer:
- Encouraging career track and opportunities for professional growth.
- Regular training and education programs to enhance skills and knowledge.
- Performance improvement initiatives and regular case activity reviews.
- Collaboration with a team of dedicated professionals who are committed to saving lives.
Work Environment and Company Culture
Our remote work environment is supported by a strong team, with periods of high stress and extended hours. We offer:
- A dynamic and supportive work environment.
- On-call rotation responsibility with M-F business hours.
- Computer and cell phone accessibility.
- Opportunities for professional growth and development.
Compensation and Benefits
We offer a competitive salary and a comprehensive benefits package, including:
- Company-paid medical, dental, disability, and life insurance.
- Generous pension plan for retirement.
- Paid vacation, sick days, and holidays.
- Fitness membership reimbursement.
Conclusion
If you are a dedicated professional with a passion for saving lives, we encourage you to apply for this exciting role as a Remote Administrator on Call. Join our team of professionals who are committed to making a positive impact on the lives of donor families and transplant patients. Apply now and take the first step towards a rewarding career with LifeLink!
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