PointClickCare empowers its employees to be the architects of a smarter healthcare future, leveraging AI as a catalyst for creativity and productivity. As a Customer Success Manager, you will manage and provide world-class partnerships to clients, ensuring they are optimizing the use and value of PointClickCare's solutions. With a focus on delivering customer outcomes, you will build, grow, and expand client relationships, leveraging product and industry knowledge to clearly communicate the company vision and meet customer goals.
Requirements
- Experience in a Customer Success role managing a book of business in the healthcare SaaS space
- Strong customer orientation focused on delivering customer outcomes
- Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments
- Proven track record of sustaining and growing relationships and delivering results
- Excellent communication and presentation skills
- Good analytical and problem-solving skills
- Strong leadership ability and collaborative working style
- Experience using a CRM tool (Salesforce and/or Gainsight)
Benefits
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition
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