Job Description:
• Lead the UX discovery process, heuristic analysis of the current system, planner shadowing, and qualitative research to understand how expert users actually work.
• Develop user personas, journey maps, and information architecture grounded in the realities of avails, rights, and conflict-check workflows.
• Design and iterate on wireframes, interaction patterns, and clickable Figma prototypes that the team can put in front of real users before a line of production code is written.
• Solve genuinely hard interaction problems: dense data tables, bulk operations across thousands of records, condition shaping at scale, version comparison, and surfacing complex rules logic in a way that's understandable.
• Partner closely with engineering to ensure designs are technically feasible and implemented with fidelity, including building toward a reusable design system.
• Define and run usability testing, task success rate, time on task, error rate — and use those findings to drive iteration, not opinion.
• Ensure accessibility compliance (WCAG) is built in from the start.
• Balance the power and flexibility expert users expect with the structure, consistency, and guardrails a purpose-built platform should provide.
Requirements:
• 5+ years of UX design experience, with a strong portfolio of complex internal tools, enterprise software, data-heavy applications, or workflow systems, not primarily marketing sites or consumer apps.
• Demonstrated ability to design for expert/power users and information-dense interfaces, where efficiency and clarity matter more than visual flourish.
• Deep fluency in Figma, wireframing, prototyping, and maintaining design systems.
• Strong grasp of interaction design, information architecture, and usability principles for complex systems.
• Experience running user research and usability testing, and translating findings into design decisions.
• Ability to collaborate directly with both business stakeholders and engineers, and to defend design decisions with reasoning and evidence.
• A pragmatic, iterative mindset, comfortable shipping a prototype, getting feedback, and refining quickly.
Benefits:
• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options