Virtual Care Veterinary Technician – Prescriptions Team

Job Description: • Engage with members via chat, phone, and email, providing support and education on their pets’ prescriptions, health, and well-being • Manage fulfillment requests, scheduling needs, and medical follow-ups in a timely, accurate, and professional manner; identify and prioritize customer needs • Triage cases based on veterinary knowledge, offering recommendations and ensuring accurate information • Handle and resolve tasks independently, on time, and to a high-quality standard • Communicate with clinics and customers using a variety of software tools to navigate patient accounts, research and review policies, and communicate effective solutions • Review medical records to understand patient history and provide informed guidance • Document clearly and accurately in patient records using veterinary terminology • Verify and process prescriptions, ensuring appropriate follow-up for client requests • Deliver an unparalleled client experience by conveying empathy and warmth over chat, phone or video communication • Follow protocols, maintaining consistency while adjusting to each unique case • Participate in the evaluation of systems, giving frequent, productive feedback to the Virtual Care Leaders, or to the Product team via our internal feedback tools • Thrive in a fast-paced, continuously learning environment, improving your skills and delivering excellent care • Live and model the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment Requirements: • Credentialed Veterinary Technician licensed for a minimum of two years • Successfully completed the VTNE • 5+ years experience in the practice of small animal veterinary medicine and surgery. Emergency and specialty experience preferred but not required • Advanced knowledge in patient care in-clinic and at-home, surgical and dental procedures, and the diagnosis and treatment of medical conditions that would be routinely anticipated to occur in a general small animal practice • Willingness to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment • Passion for client experience • High level of emotional intelligence • Excellent problem solving skills and the ability to work independently • Experience with a variety of computer programs • Exceptional verbal and written communications skills • Ability to work regular daytime, evening, weekends, and holidays • A quiet and distraction-free environment during working hours • The ability to sit and stand at a computer for extended periods of time • Forward thinker who enjoys living curiously • Provides compassionate, high quality medicine • Minimum ISP (internet service provider) parameters of >100mb down/>100mb up/<10ms latency Benefits: • Excellent medical, vision, and dental coverage (with various options to choose from) • 401(k) savings plan with employer match • Paid time off • 12 weeks of paid parental leave • Free membership and discounts on services for your furry family members • Continuing education allowance • Uniform provided • Work-from-home stipends to help set up your home office • A collaborative team that has your back and will welcome you as part of our pack