Job Description:
• Conduct outbound calls and virtual outreach (SMS, email) to patients to provide information and education about Accompany Health services and resources
• Monitor and answer all inbound calls and SMS from patients interested in learning more about our program
• Support patients by answering their questions, addressing their concerns, and providing guidance on how Accompany Health can support their needs
• Maintain a strong understanding of the features and benefits of our services, so that you can clearly articulate the information to our patients
• Document all interactions and maintain timely, accurate records of patient outreach activities
• Attend and participate in training and coaching sessions to continuously improve our engagement scripts and techniques
• Provide a fantastic experience for all patients interacting with our program regardless of the outcome of the call/conversation
• Utilize our home-grown CRM system to track leads, manage appointments, update patient information, track call notes, and create follow-up tasks
• Achieve patient engagement targets as driven by company KPIs
Requirements:
• High School Diploma/GED or higher
• 2+ years of related experience in a healthcare sales, direct marketing or customer service capacity
• Ability to quickly build trust and rapport with seniors and other patients
• Ability to work after hours and weekends if needed
• Ability to work independently and as part of a team
• Are internet-connected, able to work remotely
• Direct-to-consumer sales or patient engagement at a health plan, medical facility or another healthcare setting (Preferred)
• Knowledge of Medicaid and/or Medicare programs and senior services (Preferred)
• Bachelor’s Degree preferred (Preferred)
Benefits:
• Health insurance
• Bonuses
• Professional development