The State of Tennessee is seeking a Vocational Rehabilitation Support Coordinator to collaborate with VR counselors and serve as a liaison for individuals with disabilities. The role involves supporting and coordinating VR activities to ensure a successful customer experience and monitoring customer employment activities.
Responsibilities
- Completes applications and conducts interviews related to customer education and employment needs and objectives as part of the intake process. Collects and records required documentation to assist VR counselors in determining eligibility and developing an individualized plan for employment
- Makes recommendations on assessments based on intake discussions including outside evaluations and career interests. Conducts individualized career assessments based upon approved recommendations and provides career exploration as needed
- Monitors customer employment activities in conjunction with VR counselors. Maintains customer engagement while ensuring timely progression toward employment goals, providing extensions to deadlines if necessary
- Establishes, builds, and maintains partnerships with customers, educational systems, employers, and other internal/external stakeholders. Assists in obtaining referrals by attending community events, effectively promoting services, and sharing accurate program information
- Reviews documentation and reports received from providers for timeliness, accuracy, and quality of information. Collaborates with counselors or supervisors to reconcile information and make adjustments to individualized plans as needed
- May complete referral for assistive technology and/or assist with equipment pick-up and delivery
- Conducts follow-ups with customers to verify employment information. Researches and responds to inquiries and concerns from customers and providers
- Reviews files and documentation for quality, accuracy, and completeness prior to customer case closure and may recommend closure to VR counselor for next action step
Skills
- Bachelor's degree and one year of full-time professional or paraprofessional experience in a social science, social services, career development/counseling, or working with individuals with disabilities
- Complete a criminal history disclosure form in a manner approved by the appointing authority
- Agree to release all records involving their criminal history to the appointing authority
- Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check
- Submit to a review of their status on the Department of Health's vulnerable persons registry
- Have reliable transportation
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